Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darryl Suber

Worcester,United States

Summary

Achieved high levels of customer satisfaction by delivering exceptional service and support. Enhanced customer loyalty through customized solutions that meet specific needs. Drove organizational efficiency by utilizing independent decision-making and sound judgment to optimize operations.

Overview

14
14
years of professional experience

Work History

Driver, Warehouse Orders

Uber
San Francisco, CA
01.2025 - Current
  • Operated vehicles to transport warehouse orders efficiently and safely.
  • Collaborated with warehouse staff to optimize order fulfillment processes.
  • Utilized GPS and routing software to enhance delivery accuracy and timeliness.
  • Conducted routine vehicle inspections to ensure safety compliance and operational reliability.

Driver

Amazon (All Points)
Millbury, MA
07.2025 - 01.2026
  • Operated delivery vehicles, ensuring timely and safe transportation of packages.
  • Navigated efficient routes using GPS technology to optimize delivery schedules.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
  • Assisted in training new drivers on operational procedures and safety protocols.
  • Maintained accurate records of deliveries, vehicle maintenance, and incidents as required.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

CUSTOMER SERVICE REPRESENTATIVE

Pleio, INC
New York, NY
02.2023 - 01.2025
  • Provided medication education to patients, improving adherence and understanding during each interaction.
  • Scheduled and coordinated patient callbacks and appointments to ensure timely follow-up and reduced wait times.
  • Trained independent contractors on policy procedures, increasing team consistency and accuracy.
  • Resolved patient inquiries efficiently, achieving measurable improvements in service quality and patient satisfaction.

CUSTOMER SERVICE REPRESENTATIVE

Panther Group
12.2021 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Made over 50 customer calls per day.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.

COORDINATOR

Craig's Door
08.2020 - 01.2021
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Referred families to shelters, legal resources and educational programs.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

NIGHT SHIFT SUPERVISOR

Quality Inn & Suites
Worcester, MA
05.2017 - 08.2020
  • Prepared everything for the following crew the next morning.
  • Set performance metrics for each team member and provide feedback when needed.
  • Handled inventorying responsibilities.
  • Addressed customers' concerns and questions and handled complaints.
  • Documented production volume, materials consumption, and quality issues to keep management well-informed and support proactive planning.
  • Trained staff members to perform inventory management, customer service and maintenance.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Managed communication between associates and management, addressing key issues and needs.
  • Compiled reports on production shortfalls, accidents, and equipment problems.
  • Upheld federal safety standards and environmental disposal protocols.
  • Organized evening meetings to set operations for the following day and next shift crew.
  • Assisted customers with complaints, questions, and concerns.

FORKLIFT OPERATOR

Atlas Distributing, Inc.
05.2016 - 11.2016
  • Secured loads to prevent shifting or damage to items.
  • Removed incoming items from trucks and rail cars and transported materials to staging area.
  • Transported materials to and from warehouses, production lines and packaging lines.
  • Maintained current forklift training and certification as required by company policies.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped and staged for shipments.
  • Maneuvered forklift safely in congested and confined areas.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.

LOADER

UPS
01.2016 - 05.2016
  • Entered all shipping order and code date information into warehouse computer to maintain accurate, up-to-date files.
  • Shrink wrapped products on pallets per day.
  • Created agendas and communication materials for team meetings.
  • Operated power jacks, forklifts to maneuver products on to load trailers and trucks.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Lifted and slid packages weighing up to 50lbs or more on conveyor belts to transport items.
  • Used wireless radio frequency systems and communication devices to communicate with colleagues.
  • Completed daily inventories for all packages being delivered and received.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Integral Resources INC.
02.2012 - 07.2015
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Achieved sales targets on a daily basis, by signing clients up for services.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Recorded contact information of customers and potential customers in internal database.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Assisted with training and orientation of new employees.

Education

No Degree - Interdisciplinary Studies

Benedict College
Columbia, SC

High School Diploma -

Greenwood High School
Greenwood, SC
05.2003

Skills

  • Cold Calling
  • Data Entry
  • Contact Management
  • Customer Relations
  • Customer Satisfaction
  • Customer Service
  • Customer Support
  • Database Administration
  • Drivers
  • Forklift Operator
  • Inventory Management
  • Freelance
  • Security
  • AI Trainer
  • Health Insurance Agent
  • Retail
  • Content Creator

Timeline

Driver

Amazon (All Points)
07.2025 - 01.2026

Driver, Warehouse Orders

Uber
01.2025 - Current

CUSTOMER SERVICE REPRESENTATIVE

Pleio, INC
02.2023 - 01.2025

CUSTOMER SERVICE REPRESENTATIVE

Panther Group
12.2021 - 08.2022

COORDINATOR

Craig's Door
08.2020 - 01.2021

NIGHT SHIFT SUPERVISOR

Quality Inn & Suites
05.2017 - 08.2020

FORKLIFT OPERATOR

Atlas Distributing, Inc.
05.2016 - 11.2016

LOADER

UPS
01.2016 - 05.2016

Integral Resources INC.
02.2012 - 07.2015

No Degree - Interdisciplinary Studies

Benedict College

High School Diploma -

Greenwood High School

Similar Profiles

  • Eric LopezEric Lopez

    Driver, Warehouse Orders at US SurfacesDriver, Warehouse Orders at US Surfaces

  • STEPHANIE DILLMANSTEPHANIE DILLMAN

    <ul> <li>Obey traffic laws and follow established traffic and transportation procedures.</li> <li>Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.</li> <li>Present bills and receipts to collect payments for goods delivered or loaded.</li> <li>Load and unload trucks, vans, or automobiles.</li> <li>Listen to and resolve customers' complaints regarding products or services.</li> <li>Inform regular customers of new products, services, and price changes.</li> <li>Write customer orders and sales contracts according to company guidelines.</li> <li>Safely operate trucks to deliver products.</li> <li>Order, deliver and properly merchandise bread/Hispanic cakes/cookies/Takis chips</li> <li>Sell in displays regularly.</li> <li>Maintain DOT certifications and specifications.</li> <li>Delivered products efficiently to designated routes within allocated timeframes.</li> <li>Managed inventory levels to ensure timely replenishment of stock on trucks.</li> </ul> at Bimbo Bakeries USA<ul> <li>Obey traffic laws and follow established traffic and transportation procedures.</li> <li>Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.</li> <li>Present bills and receipts to collect payments for goods delivered or loaded.</li> <li>Load and unload trucks, vans, or automobiles.</li> <li>Listen to and resolve customers' complaints regarding products or services.</li> <li>Inform regular customers of new products, services, and price changes.</li> <li>Write customer orders and sales contracts according to company guidelines.</li> <li>Safely operate trucks to deliver products.</li> <li>Order, deliver and properly merchandise bread/Hispanic cakes/cookies/Takis chips</li> <li>Sell in displays regularly.</li> <li>Maintain DOT certifications and specifications.</li> <li>Delivered products efficiently to designated routes within allocated timeframes.</li> <li>Managed inventory levels to ensure timely replenishment of stock on trucks.</li> </ul> at Bimbo Bakeries USA

  • Christopher TavarsChristopher Tavars

    Salesman/Asst Warehouse Manager/ Delivery Driver at Stephens DistributingSalesman/Asst Warehouse Manager/ Delivery Driver at Stephens Distributing

  • Ryan De JoodeRyan De Joode

    Outside Sales Associate/Warehouse Worker/Driver Specialist at Beverage Distributors of IowaOutside Sales Associate/Warehouse Worker/Driver Specialist at Beverage Distributors of Iowa

CREATE PROFILE
Darryl Suber