Nathaniel Manns
Atlanta,GA
Summary
Experienced professional in hospitality and business, skilled in leading and executing projects through innovative leadership strategies and processes. Expertise includes project management, employee engagement, customer service, sales management, innovative marketing, and overall operations management. Specializes in achieving organizational objectives and applying diverse background to effectively address urgent challenges. Committed to enhancing overall success and making a lasting impact on both organization and customers.
Overview
17
17
years of professional experience
Work History
Vice President, Director of Sustainability
SDG Impact Fund
08.2023 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Customer Retention Specialist II
State Farm
08.2023 - 10.2023
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Developed new strategies for customer retention activities.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Adhered to appropriate legal scripting when required.
Account Executive
Eagle Promotions
01.2021 - 12.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Customer Service Associate
2K Vegas
06.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Bell Captain
Flamingo Hotel & Casino
01.2017 - 07.2021
- Managed inventory of carts, radios, uniforms, supplies as well as other essential equipment while monitoring maintenance tasks when required.
- Developed a strong rapport with guests by promptly addressing their needs and providing personalized service.
CEO & Co-Founder
Global Gravitation Group LLC
01.2012 - 01.2017
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Tower Suites Baggage Handler
WYNN Las Vegas
01.2008 - 01.2015
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
Education
Associates - Business Administration and Management
Milwaukee Area Technical College
Milwaukee, WIAssociates Degree - Business Management
Everest College
Henderson, NVSkills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Business Development
- Customer Service
Timeline
Vice President, Director of Sustainability
SDG Impact Fund
08.2023 - Current
Customer Retention Specialist II
State Farm
08.2023 - 10.2023
Customer Service Associate
2K Vegas
06.2022 - 08.2022
Account Executive
Eagle Promotions
01.2021 - 12.2022
Bell Captain
Flamingo Hotel & Casino
01.2017 - 07.2021
CEO & Co-Founder
Global Gravitation Group LLC
01.2012 - 01.2017
Tower Suites Baggage Handler
WYNN Las Vegas
01.2008 - 01.2015
Associates - Business Administration and Management
Milwaukee Area Technical College
Associates Degree - Business Management
Everest College
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