Nathaniel Martinez
Surprise,AZ
Summary
Dynamic and dependable professional with extensive experience in the customer service industry, excelling in customer service and food safety. Proven ability to lead teams and resolve conflicts effectively, ensuring high satisfaction levels. Skilled in cash handling and inventory management, consistently maintaining a clean and organized work environment. Flexible and adaptable to meet operational demands.
Overview
5
5
years of professional experience
Work History
Burger king
Crew member
06.2023 - 08.2024
- Prepared food items in compliance with health and safety guidelines.
- Operated cash register, ensuring accurate and efficient customer transactions.
- Greeted customers and efficiently took orders to enhance service experience.
- Trained new employees on operational procedures and customer service standards.
- Collaborated with team members to effectively manage peak service demands.
- Maintained cleanliness of work area through regular sweeping, washing, and mopping.
- Restocked supplies such as napkins and condiments for customer convenience.
- Addressed and resolved customer complaints promptly to boost satisfaction.
Subway crew member
Subway
09.2021 - 04.2023
- Delivered exceptional customer service and care, enhancing overall satisfaction.
- Prepared fresh ingredients for sandwiches and salads daily to ensure quality.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted customers with menu selections and special requests efficiently.
- Adhered to food safety guidelines, ensuring compliance with quality standards.
- Restocked supplies and ingredients to support uninterrupted operations.
Costco
Baker/ wrapper
02.2020 - 06.2021
- Maintained clean, safe, and organized work environment to enhance operational efficiency.
- Delivered outstanding customer service through knowledgeable and friendly interactions.
- Executed safe handling of food and machinery to uphold health standards.
- Prepared diverse baked goods, including bread, pastries, and cakes, according to specifications.
- Managed inventory of baking supplies and ingredients for seamless daily operations.
- Collaborated with team members to streamline baking processes and improve workflows.
- Followed strict safety protocols and food safety guidelines throughout kitchen operations.
- Packaged finished products for delivery or sale while ensuring compliance with health regulations.
Education
High school diploma -
El Camino High School
South San Francisco, CASkills
- Team leadership
- Problem solving
- Adaptability
- Time management
- Critical thinking
- Decision making
- Food safety
- Cash handling
- Effective communication
- Safety protocols
- Customer relationship management
- Attention to detail
- Conflict resolution
- Physical stamina
- Crew support
- Inventory management
- Customer service excellence
- Dependability and responsibility
- Policy adherence
- Computer proficiency
- Team collaboration
Timeline
Burger king
Crew member
06.2023 - 08.2024
Subway crew member
Subway
09.2021 - 04.2023
Costco
Baker/ wrapper
02.2020 - 06.2021
High school diploma -
El Camino High School