Nathaniel McKnight
Trenton,NJ
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume work environments while providing efficient and accurate support.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
Cherry Hill Kia
Cherry Hill, NJ
06.2022 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
- Responded to customer inquiries via phone, email and web-based platforms.
- Verified accuracy of customer account information and updated when necessary.
MHA Mail Handler
US Postal Service
Philadelphia, PA
01.2021 - 08.2022
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Safeguarded confidential information through diligent adherence to security protocols while handling sensitive documents or packages.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
Night Auditor Supervisor
Marriot Hotels
Mt. Holly, NJ
06.2016 - 02.2021
- Streamlined night audit operations for improved efficiency and accuracy in financial reporting.
- Contributed to the development of training materials for new night auditors, ensuring a consistent approach to onboarding across the team.
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
File Clerk
NJ Department of Environmental Protection
Trenton, NJ
03.2019 - 01.2021
- Maintained physical and computer-based filing systems.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Assisted in training new employees on proper filing procedures, ensuring consistency across the department.
- Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Education
GED -
State of New Jersey
Trenton, NJ06-2018
Skills
- Quality Assurance
- Problem Resolution
- Customer Relations
- Data Entry
- Documentation And Reporting
- CRM Software
- Customer Relationship Management
- Conflict Mediation
- MS Office
- Administrative and Office Support
Timeline
Customer Care Specialist
Cherry Hill Kia
06.2022 - 09.2024
MHA Mail Handler
US Postal Service
01.2021 - 08.2022
File Clerk
NJ Department of Environmental Protection
03.2019 - 01.2021
Night Auditor Supervisor
Marriot Hotels
06.2016 - 02.2021
GED -
State of New Jersey