Nathaniel Morgan
University Park,USA
Summary
Project Leader experienced in delivering successful outcomes through effective collaboration and leadership. Achieved impactful results by managing resources, engaging stakeholders, and adapting to evolving project requirements. Focused on fostering team motivation and meeting project deadlines while leveraging strong analytical and problem-solving skills.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Deputy Project Leader, Security and Electronic Systems
M.C. Dean
11.2024 - Current
- Oversee day to day operations of electronic security projects at the Library of Congress.
- Price, track, and manage all change orders throughout project lifecycles.
- Identified and resolved change orders, ensuring accuracy and efficiency in project execution.
- Planned and monitored project cash flow against expenses to maintain budget adherence.
- Plan and execute project closeouts, including completion and punch list management.
- Research and compile submittals; prepare pricing for change orders; and develop Safety Plans and Project Schedules.
- Collaborate with supervisory personnel, owners, contractors, and designers to discuss and resolve matters such as work procedures, concerns, and construction related issues.
- Communicated with external stakeholders, representing company interests to customers, public, government entities, and general contractors.
Project Manager, Telecommunications
M.C. Dean
Baltimore
02.2019 - 10.2024
- Acted as Internet and Telecommunications General Manager at the Baltimore Convention Center, overseeing the administration, organization, design, implementation, and revenue management of project services for the staff and event clients.
- Managed telecommunications requirements, ensuring accuracy of all services provided.
- Managed a team of Technicians and Network Engineers for day-to-day and event-to-event network and telecommunications functions.
- Facilitated communication between customers and Baltimore Convention Center staff, ensuring seamless event operations.
- Ensure that all customer complaints are addressed in a timely manner and if required to be escalated to the department director with all the facts and investigations.
- Ensure invoices are sent to the client prior to the event move in date. Follow up on outstanding invoices, and ensure payments are applied correctly.
- Attend customer site visits, pre and post con meetings, sales/partner meetings, production, and senior staff meetings at BCC.
- Assign work to the technicians, inspect work for accuracy.
- Conduct regular meetings to monitor technician progress.
- Forecast cash flow and manpower assignments needed for events.
- Meet with potential customers to present proposals and solutions that meet their requirements.
- Provided regular updates to supervisory personnel, owners, contractors, and design professionals regarding work procedures and complaint resolutions.
- Maintain overall financial management of the project(s).
- Expedite all Change Orders, ensuring all change orders from event customers are submitted and reviewed expeditiously.
- Monitor project progress. Prepare monthly report. Analyze the accuracy of the budget, schedule, cash flow and manpower forecasts.
- Identified opportunities for cost-saving measures and quality improvements to enhance service delivery.
- Review contracts and customer negotiations.
- Acted as a member of the Convention Center's Senior Staff structure, presenting to the Mayor and staff upon request.
- Actively represented Baltimore Convention Center at various public events, promoting services and building community relations.
Operations Project Manager
International City/County Management Association
Washington, DC
01.2015 - 02.2019
- Oversaw deployment of hardware and software for 110 staff; created surveys to assess effectiveness of product rollouts.
- Developed project plans and recommended adjustments to align with objectives and project requirements.
- Coordinated with non-ICMA staff to manage facility maintenance operations, overseeing planning, procurement, and maintenance of equipment, systems, and infrastructure.
- Sole technical liaison to convention center staff for conferences; planned electrical, equipment, and internet layouts, and communications needs for staff and conference attendees.
- Researched, selected, and presented technical proposals for software and equipment.
- Identified and assembled stakeholder groups to attend product demonstrations to determine product viability.
- Documented and tracked equipment and software product life cycles.
- Designed, documented and executed maintenance procedures.
- Served as IT’s procurement contract specialist.
Senior Desktop Engineer / Support Manager
International City/County Management Association
Washington, DC
12.2007 - 12.2014
- Oversaw deployment of hardware and software for staff of 110 and conducted surveys to evaluate effectiveness of product rollouts.
- Provided dedicated technical support for the Executive Director, COO, and CAO.
- Oversaw end user account provisioning and maintenance in Active Directory.
- Trained and mentored junior technical support staff.
- Created and documented policies and procedures to standardize operations and ensure adherence to best practices.
- Developed technology training for staff.
- Documented and tracked equipment and software product life cycles to ensure compliance and optimize resource management.
- Oversaw maintenance of asset tracking system.
- Wrote departmental on/off boarding, data use/retention policies, and other policies as related to company property.
- Researched end user devices, security, trends and standards to remain abreast of developments in the industry.
- Designed and structured end user software patching processes.
Customer Service Manager
International City/County Management Association
Washington, DC
02.1998 - 11.2007
- Led training and management of customer service and order processing team, enhancing service delivery for internal and external customers.
- Created focus groups comprised of customers to assist in periodic quality testing.
- Streamlined documentation of customer service policies and procedures to ensure consistency and compliance.
- Conducted prospect interviews, employee reviews, and conflict resolution.
- Worked with offsite warehouse staff to ensure proper inventory control methods.
- Compiled and reported monthly sales numbers to product and marketing managers, supporting data-driven decision-making.
Education
Leading, Educating And Developing Certificate - Leadership Training
Weldon Cooper Center For Public Services
Charlottesville, VA01-2017
Architecture
Hampton Institute
Hampton, VA01-1987
Journalism
University of Maryland
College Park, MD01-1983
Skills
- Project Management
- Procurement and Contract Negotiation
- Client relations
- IT Operations Management
- Network Administration
- VoIP administration
- Technical writing
- Hardware Assembly and Configuration
Certification
- A+ Certification, Network+ Certification, CompTIA, Vienna, VA, 2017
- CTA (Certified Tourism Ambassador), Baltimore, MD, 2019
- CCURE 9000 Certification, Tysons, VA, 2026
- DCJS Certification, Alexandria, VA, 2026
- Active Top Secret/SCI (TS/SCI), DOD CAS, 2025-10-10
Timeline
Deputy Project Leader, Security and Electronic Systems
M.C. Dean
11.2024 - Current
Project Manager, Telecommunications
M.C. Dean
02.2019 - 10.2024
Operations Project Manager
International City/County Management Association
01.2015 - 02.2019
Senior Desktop Engineer / Support Manager
International City/County Management Association
12.2007 - 12.2014
Customer Service Manager
International City/County Management Association
02.1998 - 11.2007
Journalism
University of Maryland
Architecture
Hampton Institute
Leading, Educating And Developing Certificate - Leadership Training
Weldon Cooper Center For Public Services