Nathaniel Mosser
Raleigh,NC
Summary
Operations and client relationship professional with 9+ years of experience driving business performance, team development, and customer engagement within the beverage, hospitality, and retail industries. Promoted from Wine Sales Associate to Vice President in less than two years at Winestore Holdings, LLC, where I oversee operations for a $1M+ annual revenue location.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Vice President (Store Operations)
Winestore Holdings, LLC
01.2023 - Current
- Lead daily operations for a retail wine business generating more than $1 million in annual revenue.
- Increased store sales by 9% through customer relationship development and operational improvements.
- Manage recruitment, hiring, onboarding, scheduling, and performance management for teams of up to 10 employees.
- Review monthly sales reports, income statements, and accountant-prepared financial statements to evaluate performance.
- Negotiate vendor and service agreements and coordinate staffing across multiple locations.
Assistant Manager
Winestore Holdings, LLC
10.2022 - 01.2023
- Managed inventory control, purchasing, distributor relationships, and daily operations.
- Collaborated with store leadership to support sales performance, operational efficiency, and customer satisfaction initiatives.
Wine Sales Associate
Winestore Holdings, LLC
04.2021 - 10.2022
- Advised customers on wine selections, pairings, and special-order products.
- Built lasting customer relationships that contributed to repeat business, customer loyalty, and store growth.
Barista Trainer
Starbucks
08.2018 - 12.2021
- Trained and mentored new team members on beverage preparation, customer service standards, and operational procedures.
- Served customers in the district's highest-volume location while maintaining speed, accuracy, and quality standards in a fast-paced environment.
- Fostered a welcoming environment and built strong relationships with customers, contributing to a positive and consistent guest experience.
Education
M.S. - International Beverage Management
Johnson & Wales University
Charlotte01-2023
B.S. - Food & Beverage Entrepreneurship
Johnson & Wales University
Charlotte, NC01-2021
A.A.S. - Culinary Arts
Johnson & Wales University
Charlotte01-2019
Skills
- Business Operations
- Team leadership
- Hiring & Training
- Customer Experience
- Decision-making
- Vendor Relations
- Inventory Management
- Relationship building
- Process Improvement
- Microsoft Office
- Google Workspace
- Retail POS Systems
Certification
- WSET Level 2 Award in Wines
- WSET Level 1 Award in Wines
- SommDay Service Certification
- Certified Dining Room Associate
Timeline
Vice President (Store Operations)
Winestore Holdings, LLC
01.2023 - Current
Assistant Manager
Winestore Holdings, LLC
10.2022 - 01.2023
Wine Sales Associate
Winestore Holdings, LLC
04.2021 - 10.2022
Barista Trainer
Starbucks
08.2018 - 12.2021
M.S. - International Beverage Management
Johnson & Wales University
B.S. - Food & Beverage Entrepreneurship
Johnson & Wales University
A.A.S. - Culinary Arts
Johnson & Wales University