Nathaniel Perkins
Houston,TX
Summary
Hello, my name is Nathaniel Perkins a fun fact about me is that i am extremely passionate about using my God given gifts and abilities to help bring out the best in other people. I also enjoy using my experiences for the development of organizations. I believe I am a reliable asset with an extensive track record for adapting in diverse roles and responsibilities. I strive to energy, commitment and growth everywhere I go. Fervently I believe in adding value to every establishment I am apart of no matter the level of status your company has reached.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Trainer
Association Healthcare Management
09.2023 - 01.2024
- Established a supportive learning environment that fostered open communication and encouraged active participation from all trainees.
- Collaborated with management to identify skill gaps and develop targeted training initiatives.
- Collaborated with management for call center process improvements, resulting in better customer satisfaction scores.
- Conducted regular assessments and evaluations of trainees to track learning progress and make necessary adjustments.
Event Planner
Association Health Care Management
07.2023 - 01.2024
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Hosted Leadership workshops to boost our executives moral and work productivity.
Billing Specialist
Association Health Care Management
07.2022 - 01.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Quality Control Executive
Association Healthcare Management
05.2022 - 10.2023
- Maintained a strong focus on continuous improvement by staying abreast of emerging trends in the field and incorporating relevant insights into daily operations.
- Developed and maintained a robust document control system, ensuring accurate record-keeping of all quality-related documents.
- Improved product quality by implementing rigorous testing procedures and addressing identified issues.
- Enhanced team efficiency by providing comprehensive training on quality control processes and tools.
Customer Service Representative
Association Health Care Management
01.2021 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cafe Manager
ABP Student Life Center
05.2018 - 12.2020
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Security Guard Officer
First Coast Security
05.2019 - 01.2020
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Administrative Intern
City Harvest Network
02.2018 - 12.2019
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
Construction Flagger
E.H. Perkins Construction
05.2016 - 07.2016
- Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.
- Facilitated smooth traffic transitions by expertly utilizing two-way radios for precise communication with coworkers at opposite ends of the construction zone.
- Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
Education
Associate of Applied Science - Science of Evangelism
Valor Christian College
Columbus, OH05.2019
Skills
- Call Center Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Adaptability and Flexibility
- Leadership Development
- Analytical Thinking
- Strategic Planning
- Public Speaking
- Quality Assurance
- Curriculum Development
Certification
- Six Sigma Certified
- Licensed Call Center Trainer
Timeline
Call Center Trainer
Association Healthcare Management
09.2023 - 01.2024
Event Planner
Association Health Care Management
07.2023 - 01.2024
Billing Specialist
Association Health Care Management
07.2022 - 01.2024
Quality Control Executive
Association Healthcare Management
05.2022 - 10.2023
Customer Service Representative
Association Health Care Management
01.2021 - 05.2021
Security Guard Officer
First Coast Security
05.2019 - 01.2020
Cafe Manager
ABP Student Life Center
05.2018 - 12.2020
Administrative Intern
City Harvest Network
02.2018 - 12.2019
Construction Flagger
E.H. Perkins Construction
05.2016 - 07.2016
- Six Sigma Certified
- Licensed Call Center Trainer
Associate of Applied Science - Science of Evangelism
Valor Christian College
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