Nathaniel Polenciewicz
Manistee,MI
Summary
Proven track record in enhancing customer satisfaction and reducing account delinquencies, demonstrated during my tenure at PNC Bank. Skilled in account management and adept at motivating teams for peak performance, I excel in fast-paced environments, consistently meeting and surpassing targets with a focus on results. Expert in payment arrangements and fostering employee engagement.
Overview
8
8
years of professional experience
Work History
Collections Agent
PNC Bank
04.2022 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Package Handler
UPS
09.2021 - 03.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Manager
Chili's Restaurant
12.2019 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Applebee's
01.2016 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Manistee Middle High School
Manistee, MISkills
- Payment Arrangement
- Skip Tracing
- Collections processing
- Account Management
- Delinquent account management
Timeline
Collections Agent
PNC Bank
04.2022 - Current
Package Handler
UPS
09.2021 - 03.2022
Manager
Chili's Restaurant
12.2019 - 08.2021
Manager
Applebee's
01.2016 - 12.2019
Manistee Middle High School
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