Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Nathaniel Popovich

Negaunee,MI

Summary

Detail-oriented IT Systems Technician with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Systems Technician

906 Technologies
12.2023 - Current
  • Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
  • Maintained complex Windows Server environments
  • Managing backup solutions such as Veeam and Acronis
  • Set up and deployed network hardware such as firewalls and switches
  • Ran ethernet cabling in complex buildings

Lutheran Home & Harwood Place

IT Coordinator
03.2023 - 11.2023
  • On-site support of end users with hardware and software problems
  • Oversaw networking changes
  • Worked with external company to create server and network policies.
  • Managed projects from procurement to commission.
  • Diagnosed and executed resolution for network and server issues.

Senior Technical Analyst

VCPI
06.2022 - 03.2023
  • Assisted Nursing Facilities across the country in resolving their IT problems remotely
  • Trained new staff on the help desk
  • Worked with engineers to resolve complex tier 2/3 incidents
  • Main point of escalation for tier 2 incidents

Manager

Oscars Frozen Custard
06.2019 - 06.2022
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate of Science - Information Technology

Milwaukee Area Technical College
Milwaukee, WI
12-2023

Skills

  • Disaster recovery
  • Desktop support
  • Network administration
  • Remote support
  • Hardware installation
  • Wireless networking
  • Patch management
  • System maintenance
  • Server management

Accomplishments

  • Eagle Scout - 2019

Certification

  • CompTIA A+ - June 2024

Timeline

IT Systems Technician

906 Technologies
12.2023 - Current

Lutheran Home & Harwood Place

IT Coordinator
03.2023 - 11.2023

Senior Technical Analyst

VCPI
06.2022 - 03.2023

Manager

Oscars Frozen Custard
06.2019 - 06.2022

Associate of Science - Information Technology

Milwaukee Area Technical College

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Nathaniel Popovich