Nathaniel Reyes
Summary
Flexible technical support engineer with over a year of experience helping clients maintain smooth operations. Expertise in POS systems and gaming environments. Commended for rapidly and effectively resolving incidents and efficiently integrating new hardware and components. Now looking to utilize expertise and understanding of all aspects of my knowledge to continue professional development.
Overview
6
6
years of professional experience
Work History
IT Deskside Analyst
IT Avalon
04.2023 - Current
- Delivered on-site technical support to both front-of-house and back-of-house locations at the prestigious five-star Wynn & Encore Las Vegas hotel and resort.
- Imaged, configured, and deployed of a diverse range of computing devices, including desktops, laptops, and tablets, for numerous large-scale projects and events within a dynamic operational environment. This involved attention to detail, adherence to project timelines, and collaboration with cross-functional teams to ensure the successful integration of technology solutions.
- Actively assumed the role of an administrator for Active Directory, SCCM, and Intune, playing a pivotal role in the comprehensive management of domain systems. Employed advanced expertise to oversee system configurations, deploy software updates, and execute general system administration tasks. This involved a commitment to maintaining a secure and optimized IT infrastructure to meet the evolving needs of the organization.
IT Technical Support Representative
Netfor Inc.
01.2022 - 08.2022
- Provided remote help desk level technical support to a diverse array of high-volume clients across the globe.
- Engaged in comprehensive troubleshooting encompassing but not limited to Microsoft point of sale systems, printer configurations,operating system challenges, and proprietary hardware issues . My role extended beyond issue resolution, as I proactively identified and implemented preventive measures, contributing to a more resilient and reliable IT infrastructure for clients worldwide.
- Diligently adhered to and enhanced company procedures, actively contributing to the continuous improvement of the knowledge base. I played a key role in optimizing workflows, fostering a collaborative and knowledge-sharing environment within the help desk team.
Operations Associate
Kohl's Department Stores, Inc
10.2017 - 10.2020
- Distinguished myself through versatile contributions across multiple roles within a bustling department store environment, seamlessly transitioning between cashiering, order picking,auditing, receiving, and general customer service. This dynamic exposure not only honed my adaptability but also cultivated a comprehensive understanding of diverse retail operations, positioning me as a valuable asset in any retail setting.
Education
Advanced Honors High School Diploma - Media Communications
Northwest Career & Technical Academy
Las Vegas, NV06.2016
Skills
- Microsoft SCCM, Intune, Active Directory administration
- Microsoft POS, Oracle Micros POS
- IGT Software
- PC Imaging,
- Windows 10, Windows 7, macOS, Linux
- Desktop/Laptop/Tablet troubleshooting
- Table Games Hardware
- Network troubleshooting
- DHCP/DNS/VLAN/VPN , TCP/IP
- Switch/Router/Firewall Configuration
- Customer Service
- Home Lab Networking
- Regulatory Compliance
- Process Enhancement
- Incident Reporting
- Deadline Adherence
Timeline
IT Deskside Analyst
IT Avalon
04.2023 - Current
IT Technical Support Representative
Netfor Inc.
01.2022 - 08.2022
Operations Associate
Kohl's Department Stores, Inc
10.2017 - 10.2020
Advanced Honors High School Diploma - Media Communications
Northwest Career & Technical Academy