Verified
This profile is verified using an email address.
Nathaniel Sims III
Fresno,CA
Summary
Dedicated Customer service professional whom demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
Fresno, CA
01.2018 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to alarms and incidents, maintaining effective communication with emergency services.
- Conducted regular patrols to deter potential security breaches and identify hazards.
- Collaborated with law enforcement during investigations, providing detailed reports on incidents.
- Trained new security officers on protocols and procedures for maintaining safety standards.
- Developed and enforced security policies, ensuring compliance with regulatory requirements.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
Customer Service Representative
Alorica
Clovis, CA
08.2017 - 12.2017
- Assisted customers with inquiries and issues via phone, email, and chat.
- Resolved customer complaints efficiently while maintaining a positive service experience.
- Maintained knowledge of products and services to effectively address customer needs.
- Ensured compliance with company policies while handling sensitive customer information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Adapted quickly to new software tools and procedural changes during training sessions.
- Provided feedback to management on recurring issues to enhance service quality.
Education
High School Diploma -
Bullard
Fresno, CASkills
- Report writing
- Incident reporting
- Property patrol
- Crime prevention
- Maintaining order
- Alarm monitoring
- Maintaining confidentiality
- Perimeter security
- Perimeter patrol
Timeline
Unarmed Security Officer
Allied Universal Security Services
01.2018 - Current
Customer Service Representative
Alorica
08.2017 - 12.2017
High School Diploma -
Bullard