Nathaniel Stephens
Olympia,WA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
Work History
Family Caregiver
Self Employed Services
Alburnett, Iowa
08.2019 - 11.2024
- Provided personal care and assistance with daily living activities.
- Administered medications and monitored health conditions regularly.
- Coordinated appointments and managed transportation for clients.
Line Cook
Lighthouse inn supper club
Cedar Rapids, Iowa
10.2017 - 01.2019
- Prepared ingredients following recipes and standard procedures.
- Operated kitchen equipment safely and efficiently.
- Collaborated with team members to ensure smooth service flow.
Assistant Store Manager
Jimmy John's Gourmet Sandwiches
Cedar Rapids, Iowa
08.2012 - 01.2017
- Handled customer inquiries and resolved complaints to enhance satisfaction.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Education
Business Administration
Kirkwood Community College
Cedar Rapids, IA 09.2008 - 09.2009
Kennedy High School
Cedar Rapids, IowaSkills
- Active listening
- Patience and empathy
- Problem solving
- Clear communication
- Attention to detail
Iowa city, iowa 2018: table to table food rescue
- Assisted in the gathering of donated food and distributed it to local shelters and social services
Timeline
Family Caregiver
Self Employed Services
08.2019 - 11.2024
Line Cook
Lighthouse inn supper club
10.2017 - 01.2019
Assistant Store Manager
Jimmy John's Gourmet Sandwiches
08.2012 - 01.2017
Business Administration
Kirkwood Community College
09.2008 - 09.2009
Kennedy High School