Katelynne Anderson
Thurmont,MD
Summary
Results-driven individual with extensive experience in customer service and team development. Known for advocacy and empathetic listening, ready to leverage skills to enhance care coordination and emotional support for victims of abuse.
As a domestic violence survivor. It's my mission to advocate for safety, and help individuals along their healing journey.
Overview
14
14
years of professional experience
Work History
Family Caregiver
Katrina Kline
Frederick , MD
09.2024 - Current
- Assisted with daily personal care tasks for family member.
- Managed medication schedules and ensured timely administration.
- Provided companionship and emotional support to Katrina.
- Coordinated transportation for medical appointments and social activities.
- Maintained a clean and safe living environment for Katrina.
- Completed day-to-day bill pay accurately and efficiently.
- Managed all finances
Licensed Cosmetologist
Self Employed Services
Thurmont, Maryland
04.2017 - Current
- Provided personalized hair cutting and styling services to diverse clientele.
- Managed appointment scheduling and client communications for optimal service flow.
- Maintained cleanliness and organization of tools and workstations for safety compliance.
- Mentored junior cosmetologists in advanced techniques and customer service best practices.
- Managed a banking account to ensure proper tax reporting.
Acting Store Manager
Palm Beach Tan
Frederick, Maryland
03.2014 - 11.2015
- Managed daily operations and staff scheduling.
- Trained and developed team members on customer service standards.
- Oversaw inventory management and product ordering processes.
- Implemented promotional campaigns to enhance customer engagement.
- Ensured compliance with health and safety regulations in the workplace. 98% on all monthly cleaning audits.
- Coordinated training sessions to improve employee skills and knowledge.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
Office Manager
Kamrad & Associates LLC
Frederick, Maryland
05.2012 - 09.2012
- Oversaw inventory management and maintained office supplies.
- Developed and implemented office policies and procedures.
- Maintained confidential records and handled sensitive information securely.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office operations to ensure smooth daily workflow.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed files and records to obtain information and respond to requests.
- Daily bank deposit.
- Maintaining accuracy with the escrow account.
Education
Bachelor of Science - Criminal Justice
Colorado Christian University
Denver, CO05-2028
Cosmetology License - Cosmetology
Frederick School of Cosmotology LLC
Frederick, MD03-2017
GED -
Fairfield Area School District
Fairfield, PA02-2010
Skills
- Customer service
- Time management
- Team building
- Conflict resolution
- Appointment scheduling
- Financial management
- Empathetic listening
- Care plan development
- Behavioral management
- Care team coordination
- Compassion
- Emotional support
- Active listening
- Advocacy
- Incident reporting
- State regulations
- Medical record-keeping
- Empowerment
- Safety awareness
- Medical records management
- Stress management
- Nutrition
- Behavior redirection
Affiliations
Part of victim impact statement was published in the Frederick Newspost
Timeline
Family Caregiver
Katrina Kline
09.2024 - Current
Licensed Cosmetologist
Self Employed Services
04.2017 - Current
Acting Store Manager
Palm Beach Tan
03.2014 - 11.2015
Office Manager
Kamrad & Associates LLC
05.2012 - 09.2012
Bachelor of Science - Criminal Justice
Colorado Christian University
Cosmetology License - Cosmetology
Frederick School of Cosmotology LLC
GED -
Fairfield Area School District