Nathaniel Sutherlin

• Checked guests in to the hotel using the very challenging FSPMS system.
• Maintained the highest guest satisfaction out of every single person at the largest hotel in the Inland Empire.
• Managed phone, email, and walk-in inquiries with accurate information on rates, amenities, and policies.
• Assisted guests with loyalty program questions, local recommendations, and service recovery solutions.
• Trained new front desk associates on service standards, system navigation, and guest interaction procedures.
• Monitored arrival patterns and occupancy needs, adjusting workflow to maintain efficient lobby coverage.

• Showed strong customer service skills and ability to interact with diverse clientele.
• Assisted guests with inquiries, orders, directions, and luggage.
• Monitored guest needs, providing prompt assistance and resolving issues efficiently.
• Collaborated with housekeeping to ensure timely upkeep of lobby facilities and amenities.
• Greeted and assisted guests, ensuring a welcoming atmosphere throughout the lobby area.
• Maintained cleanliness and organization of lobby space, enhancing guest experience and satisfaction.

• Followed all safety procedures and guidelines to promote safety while working on electrical systems.
• Work effectively as part of a team, coordinating with other tradespeople and contractors to complete projects on time and within budget.
• Interact with clients, understand their needs, and provide satisfactory solutions while maintaining professionalism.
• Assisted electricians in wiring installations and repairs, ensuring compliance with safety standards.
• Managed inventory of electrical supplies, streamlining procurement processes for efficiency.

• Kept up with a high demand of orders in a stressful environment.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover address inaccuracies.
• Worked safely around moving machinery.

• Connected wires to circuit breakers, transformers and other components to create working electrical systems.
• Organized materials and tools to maintain a clear and clean work area.
• Proficiency in installing various electrical systems including wiring, lighting fixtures, switches, outlets, circuit breakers, and other electrical components.

• Minor Degree in TESOL
• Concentration in Biblical Language
• GPA: 4.0

GPA: 3.6