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Detail-oriented and remote-ready Technical Support Professional with extensive hands-on troubleshooting experience and a proven track record of delivering exceptional customer service. Currently pursuing CompTIA Security+ certification to deepen knowledge of IT fundamentals and cybersecurity concepts. Adept at resolving complex issues independently while adhering to established processes, ensuring thorough documentation, and maintaining effective communication through written correspondence and ticketing systems. Committed to fostering positive user experiences and enhancing operational efficiency through proactive follow-up and support.

An enthusiastic and results-driven Project Manager with a diverse experience of eight years in Program and Project Management backed by project understanding, the ability to understand requirements, grasp, and adapt to new technologies are key strengths. Currently on the lookout for a Project Manager role which would help me leverage skillset.

Multidisciplinary professional with over 10 years of experience in the performing arts and education, transitioning into the administrative and operational field. Proven ability to manage teams, coordinate projects, organize educational programs, and maintain a strong attention to detail. Known for adaptability, communication, and a proactive approach to support organizational goals. Seeking a long-term opportunity in administrative coordination or BPO support.

Tech-savvy and service-oriented individual with experience in customer-facing roles and training. Proven ability to lead, support, and onboard users in fast-paced, mission-critical environments. Seeking to leverage strong communication skills, technical adaptability, and teamwork experience into a technical support or customer success position within a technology-driven company.

Nathaniel Taylor

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Bachelor of Science - Information Technology with a concentration in Software Development

Associate of Applied Science - Criminal Justice and Criminology

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Associate of Applied Science - Criminal Justice and Criminology

Bachelor of Science - Information Technology with a concentration in Software Development

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