Websites
Summary
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Keenan Smith

IT Support Specialist - Remote
Mauston,WI

Websites

Summary

Detail-oriented and remote-ready Technical Support Professional with extensive hands-on troubleshooting experience and a proven track record of delivering exceptional customer service. Currently pursuing CompTIA Security+ certification to deepen knowledge of IT fundamentals and cybersecurity concepts. Adept at resolving complex issues independently while adhering to established processes, ensuring thorough documentation, and maintaining effective communication through written correspondence and ticketing systems. Committed to fostering positive user experiences and enhancing operational efficiency through proactive follow-up and support.

Work History

Appliance Technical Support Technician (Field Support)

Mauston Furniture and Appliances
09.2024 - Current
  • Troubleshooting and diagnosing technical issues with appliances under time pressure.
  • Interfaced directly with customers to explain issues and resolution steps.
  • Followed structured procedures for problem resolution and documentation.
  • Managed multiple tasks independently with minimal supervision.
  • Adapted technical knowledge to new tools and product lines quickly.

Education

High School Diploma -

Mauston
Mauston, WI
05-2024

Skills

  • Technical troubleshooting expertise
  • Systems Monitoring & Incident Documentation
  • Customer Issue Resolution & Communication
  • Windows & Basic Networking Knowledge
  • Process & Procedure Adherence
  • Written Communication & Documentation
  • Time & Task Prioritization

Accomplishments

  • Delivered efficient resolutions while maintaining high customer satisfaction.
  • Successfully documented issue findings and guided follow-up actions.

Certification

  • CompTIA Security+ — In Progress (February 2026)
  • Self-Directed Security Operations Labs / SIEM Practice

Timeline

Appliance Technical Support Technician (Field Support)

Mauston Furniture and Appliances
09.2024 - Current

High School Diploma -

Mauston

Similar Profiles

  • ADITYA SARATADITYA SARAT

    Supply Chain and Logistics Manager at City Furniture and Appliances LtdSupply Chain and Logistics Manager at City Furniture and Appliances Ltd

  • SHANNON ROSESHANNON ROSE

    Business Owner at Affordable Appliances & FurnitureBusiness Owner at Affordable Appliances & Furniture

  • Hardik VamjaHardik Vamja

    Sales Professional Intern at Lastman's Bad Boy Furniture and AppliancesSales Professional Intern at Lastman's Bad Boy Furniture and Appliances

  • Laurie SchroederLaurie Schroeder

    Security Forces Administrative Assistant at Volk Field Air Force BaseSecurity Forces Administrative Assistant at Volk Field Air Force Base

  • Kali EngelmanKali Engelman

    Production Lead at Iron Oak Energy SolutionsProduction Lead at Iron Oak Energy Solutions

CREATE PROFILE
Keenan SmithIT Support Specialist - Remote