Experienced Account Supervisor with a proven track record in client relationship management and strategic account growth. Skilled in overseeing account teams, driving revenue, and ensuring exceptional service delivery. Adept at fostering strong client partnerships and achieving business objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Supervisor
Cornerstone Insurance Producers
Lancaster, PA
01.2023 - Current
Lead a dynamic account management team, overseeing client portfolios and ensuring seamless communication between clients and internal departments.
Foster strong relationships with key clients, acting as the main point of contact and consistently exceeding client expectations through proactive communication and problem-solving.
Conduct regular performance reviews for team members, providing constructive feedback, mentoring, and professional development opportunities to enhance individual and collective capabilities.
Represent the company at industry conferences and events, establishing the organization as an industry leader and contributing to the acquisition of new clients.
Senior Relationship Manager - Team Lead
Cornerstone Insurance Producers
Lancaster, PA
01.2022 - 12.2022
Coordinated project meetings with stakeholders and team members to ensure all parties were informed of progress and timelines.
Provided training and guidance to new Account Managers.
Facilitated the onboarding of new clients, ensuring their smooth integration into our services, while fostering positive relationships.
Relationship Manager
Cornerstone Insurance Producers
Lancaster, PA
01.2019 - 04.2022
Associate Relationship Manager
Cornerstone Insurance Producers
Lancaster, PA
06.2017 - 01.2019
Business Intern
Cornerstone Insurance Producers
Lancaster, PA
05.2016 - 05.2017
Conducted thorough market research to identify potential leads, analyze market trends, and refine sales strategies for optimal customer engagement.
Investigated cost-effective solutions for court document retrieval, resulting in streamlined processes and reduced expenses.
Developed and delivered customized online training modules to ensure clients maintained employee compliance.
Marketing Intern
C.S. Davidson
York, PA
05.2015 - 08.2015
Developed content and promotional materials for various campaigns.
Provided support in implementing digital marketing strategies on Facebook.
Organized and executed engaging client events.
Education
Bachelor of Science - Marketing
York College of Pennsylvania
York, PA
06-2017
Skills
Customer Relations
Performance Analysis
Project Management
Quality Assurance
Business Development
Problem-solving aptitude
Attention to Detail
Time Management
Sales tactics
Personnel Management
Lead Generation
Sales Support
Written Communication
Relationship Building
Certification
Certified Associate in Project Management (CAPM) - Issued: Dec 2020