Nathaniel Tucker
Chicago,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
53
53
years of professional experience
Work History
Supply Chain Manager
Rush Oak Park Hospital
Oak Park, IL
06.2007 - Current
- Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Managed production levels, identified material shortages and monitored inventory levels to meet the demands of the Covid Pandemic and scarcities of Personal Protective Equipment (PEP)
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Ancillary Technician
Rush Oak Park Hospital
Oak Park, IL
06.1990 - 06.2007
- Identified warrantable repairs and documented on repair orders related to printing and mailroom equipment.
- Performed routine maintenance functions and adjustments on graphic design, print production and mailroom related equipment.
- Provided customer service to hospital departments and major operational areas.
- Coordinated scheduling and delivery logistics for major delivery carriers (USPS, FedEx, UPS).
Print Production Manager
Rush Oak Park Hospital
Oak Park, IL
06.1990 - 10.1997
- Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Evaluated production schedules and orders to arrange required materials and plan staffing needs.
- Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
Wait Staff Member
Holiday Inn Corporation
Chicago, IL
02.1984 - 04.1990
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Grocery Store Cashier
Jewel Food Stores
Chicago, IL
08.1980 - 07.1988
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Associate of Arts - Graphic Communications
City Colleges of Chicago-Kennedy-King College
Chicago, ILHigh School Diploma -
Chicago Vocational High School
Chicago, ILSkills
- Supply Chain Distribution
- Strategic Goals
- Inventory Audits
- Commodity Management
- Procurement Strategies
- Customer Preferences
- Cost Efficiency
- Customer Service
- Establishing Vision
Timeline
Supply Chain Manager
Rush Oak Park Hospital
06.2007 - Current
Ancillary Technician
Rush Oak Park Hospital
06.1990 - 06.2007
Print Production Manager
Rush Oak Park Hospital
06.1990 - 10.1997
Wait Staff Member
Holiday Inn Corporation
02.1984 - 04.1990
Grocery Store Cashier
Jewel Food Stores
08.1980 - 07.1988
Associate of Arts - Graphic Communications
City Colleges of Chicago-Kennedy-King College
High School Diploma -
Chicago Vocational High School
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