NATHANIEL WANG
Washington,DC
Summary
Driven Systems Administrator with 6 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration. Watchful professional offering comprehensive, hands-on experience identifying, investigating, and responding to information security alerts. Expertise in searching through data sets to detect threats and anomalies and administering metrics to maintain security processes and controls. Focused on helping businesses safeguard sensitive data from hackers and cyber-criminals. Committed to formulating innovative solutions to challenges while optimizing processes. Polished in developing and implementing security plans and procedures and developing strategies to respond and recover from security breaches. Logical and analytical leader familiar with security tools and technologies such as firewalls and proxy servers.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Systems Administrator
USCG
03.2023 - Current
- Develops requirements from a project's inception to its conclusion for a particular IT subject matter area (i.e., simple to complex systems)
- Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; life-cycle management; software development methodologies; modeling and simulation; disaster recovery; and requirements management
- Analyzes functional business requirements and design specifications for functional activities
- Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems
- Responsible for understanding the needs of the customers and the realities of commercially available IT products, and creating requirements that will allow implementation by the architecture and engineering team and COTS products
- STIG Remediation
Systems / Intune Administrator
EXIM Bank
01.2023 - 03.2023
- Deploys, tests, and maintains systems infrastructure, operating systems, and business applications
- Installs and configures systems to ensure high availability, security, integrity, and stable performance for production, development, and test environments
- Optimize performance and functionality of enterprise systems and applications
- Troubleshoot, analyze, isolate, and resolve problems escalated by IT support staff for Executive Leadership and VVIPs
- Moderate hybrid meetings (e.g MS Teams, Cisco WebEx, Zoom etc.) while supporting existing A/V equipment
- Test, document, communicate, and release large-scale changes to the enterprise
- Monitor, evaluate, and report system performance and security posture
- Collaborates with internal and client leadership to gather, define, and disseminate technical specifications and test plans to customers, pilot users, and stakeholders
- Implements upgrade strategies for the enterprise
- Ensures adherence to quality standards and security best practices are followed.
- Create Group Policy and Configuration Profiles based off of STIGs Experience with Microsoft Server 2012 R2/2016/2019/2022 administration, optimization, and automation to include but not limited to Active Directory, SQL, DHCP, DNS, and Group Policy
- Ability to troubleshoot Windows OS, Office 365 suite, printing, scanning and other desktop applications including Adobe Acrobat, VBrick, Cisco VPN client, VDI, Internet Browsers, and Anti-Virus
- Experience with Microsoft Windows 10 administration, optimization, and automation
- Hyper-V and VMware experience
- Experience developing, testing, and deploying configuration baselines based on DISA STIG and CIS Benchmark
- Scripting experience (e.g., PowerShell, VBS, batch)
- Demonstrated ability to develop plans that consider the importance, urgency, risks, and the best interest of the customer
- Demonstrated ability to resolve problems by identifying the root cause, developing short- and long-term solutions, making recommendations, and executing the resolution
- Ability to provide prompt support to Front Office users and VVIP after hours and occasional weekends
Systems / Intune Administrator /Desktop Support Engineer
Altus Technology Solutions
12.2021 - 11.2022
- Managed Azure AD, Intune endpoint manager, and Office 365
- Applying O365 licenses to users, managing policies and rules in defender and Endpoint manager
- Account creation, applying for roles, creating users and groups, password resets
- Enforcing MFA to all users
- Implementing SSO to websites used by the company Providing support for mobile devices that use Office 365, including Android phones and iPhones
- Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them
- Work with the Microsoft 365 Product owner to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, and Microsoft Power Automate among others to improve ways of working in the organization
- Helps senior management in conducting meetings, and creates and disseminates meeting minutes
- Creates status reports and communicates team status to management as identified on a regular basis
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; Respond to customers seeking help Maintains the scheduling system and new/improved work procedures for the processing environment
- Performs testing of new system modifications
- Proficient in Microsoft Intune software administration software packaging software Deployments Windows update Rings Device Compliance Device Configuration Profiles ATP Windows Defender Firewall rules Defender Disk Encryption EDR ASR Conditional Access Certifications Edge Enterprise mode Autopilot ESP Deployment profiles Custom
- · Supporting migrations to Windows 10 Intune
- · Maintaining device compliance using Microsoft Endpoint Manager
- Research and recommend innovative, and where possible, automated approaches for anything related to software packaging and deployment
- Provides guidance for the configuration of endpoint protection (Microsoft Defender) and device restriction profiles
- Oversaw the creation, upgrading of user accounts in Active Directory
- Troubleshoots to resolve customer issues in accordance with priorities set forth by the department
- Document and review recommended best practices to aid in continuous improvement and decreasing Mean Time to Repair (MTTR)
- Monitor the performance of the desktop infrastructure and make suggestions for improving efficiency
- Provide escalated technical support and training for Tier I and Tier II technical personnel
- Contribute to current and future product development
- Provide timely, effective, clear, and concise communications
- Create and maintain departmental documentation
Windows Administrator
Department Of Energy
12.2020 - 12.2021
- Deploy, configure, and manage Microsoft Windows Server 2012 R2 and 2019 virtual and physical machines
- Manage multifunction printing devices
- Upgrade legacy systems, maintaining life cycle efforts of Systems Administration
- Knowledge of Active Directory and Group Policy Objects and administer Active Directory Domain Services, Active Directory Certificate Services, DNS, Group Policy, File/Print Services
- Knowledge of deploying, installing, and managing SANS storage systems
- Manage VMware VDI environment, Maintain vCenter servers and ESXi 6.x hosts and clusters
- Knowledge of computer networking and networking issue resolution
- Manage and maintain Commercial off the Shelf (COTS) systems and integration
- Create and maintain configuration management documentation for all systems
- Create and maintain job/task procedures
- Diagnose and troubleshoot software and hardware problems and help customers install applications and programs
- Utilize remote desktop connectivity to provide immediate support and manage servers
- Provide remote or desk-side computer support to users, answer phone calls and email messages providing problem resolution
- Assist with PAOM and SSP per environment
Windows Administrator
Prince George's County Government
07.2020 - 12.2020
- Performed proactive analysis of infrastructure capacity and performance
- Oversaw the creation, upgrading of user accounts in Active Directory
- Created and applied GPO
- Managed and monitored Active Directory Replication
- Performed regular system maintenance, backups, hardware and software upgrades
- Performed application installations and troubleshot with different vendors
- Performed level III tickets escalation from the Helpdesk
- Managed setup and provisions of storage resources including both Cloud and in-house storages
- Designed and implemented Windows Migration procedures
- Provided technical support over the phone and via remote connections
Window/Vmware Administrator
IBM
01.2019 - 06.2020
- Server Administration of Windows 2008\2012 R2 and 2016\2019, Active directory Services (AD), /2016 on multi-site level
- Manages user and computer accounts on the Active directory (AD) 2008/2012/2016
- Resolves the user-related issues to Active Directory Users and groups
- Configures DNS, DHCP etc
- Configures Domain Naming Server (DNS) and creates forward/reverse lookup zones with associated pointer records
- Patches management of Windows (BigFix)
- Performs Malware Administration for Wintel servers (Symantec)
- Creates Virtual Machines deploying through templates
- Configures server using role-based configuration and server manager
- Customizes Win 2008/2012 servers in terms of Registry, Audit/Account/Security policy, patching to sustain Company Standard Operating Environment
- Installs and Configures Base OS application Tivoli Monitoring, Tripwire, Splunk and
- Installs and administers IIS 7.5 and IIS 8.5
- Registers Vormetric on the client side
- Decommissions Windows servers from vCenter
- Closes Incident Tickets and change tickets as part of ITIL process (ServiceNow)
- Builds new Nonproduction Environments using Wintel and VMware
- Utilizes process and incorporates change control to complete the preparation of building an OS
- Migrates physical server to virtual servers using VMware convertor and create templates, clone, snapshots and support the VMware environment, including activities such as provisioning, maintenance & troubleshooting
Desktop Support /Windows Administrator
DC Government
05.2017 - 01.2019
- CEO and Executive staff support with PC windows, hardware, software, network, iPhone, Android home network installation, relocation, training, travel ISP set up and configuration
- Audio and Visual support
- Installation, configuration and relocations of Mac and PC computers
- Installation and relocation of HP LaserJet, Epson, Minolta and Xerox DC 3535, DC 240/250, DC 6060 color laser copier/printers
- Experience utilizing the following applications Norton, McAfee, Malwarebytes, BitDefender, Adaware
- Performed proactive analysis of infrastructure capacity and performance
- Oversaw the creation, upgrading of user accounts in Active Directory
- Created and applied GPO
- Managed and monitored Active Directory Replication
- Managed the Enterprise Directory services e.g
- DHCP, DNS, MS SQL etc
- Performed regular system maintenance, backups, hardware and software upgrades
- Performed application installations and troubleshot with different vendors
- Performed level III tickets escalation from the Helpdesk
- Managed setup and provisions of storage resources including both Cloud and in-house storages
- Designed and implemented Windows Migration procedures
- Created and managed VMs on both Hyper-V and VMware ESXI platforms
- Provided technical support over the phone and via remote connections
Printer Technician
Base Camp Inc
08.2016 - 04.2017
PC Support Technician
Office Depot
05.2013 - 08.2016
Education
Bachelor of Science - Management Information Systems
University of The District of Columbia
Washington, DC05.2018
Skills
Programming Languages
- PYTHON
- POWERSHELL
- KALI LINUX
- JSON
- CMD
Cloud & Virtualization
- Amazon Web Services (AWS)
- Microsoft Azure
- VMware ESXi
- Microsoft Hyper-V
Security & Compliance Frameworks
- NIST Risk Management Framework (RMF) & Cybersecurity Framework (CSF)
- FedRAMP
- CSA Cloud Controls Matrix (CCM)
- Federal Financial Institutions Examination Council (FFIEC)
- CMMC
Tools & Technology
- Tenable Nessus
- Crowdstrike
- Cloud Security Architecture & Governance
- Hybrid Enterprise Architecture Design
- Threat Modeling & Risk Assessments
- STIG Viewer
- IBM Bigfix
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Certifications
- Qualys Vulnerability Management Foundation 11/2022
- Qualys Vulnerability Management Detection and Response 11/2022
- Comptia Security + 11/2022
- Microsoft Security Operations Analyst (SC-200) In Progress
- Microsoft Azure Fundamentals (AZ-900) In Progress
- Comptia CYSA+ In Progress
- CYBERPRO - DevSecOps Practitioner
Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Systems Administrator
USCG
03.2023 - Current
Systems / Intune Administrator
EXIM Bank
01.2023 - 03.2023
Systems / Intune Administrator /Desktop Support Engineer
Altus Technology Solutions
12.2021 - 11.2022
Windows Administrator
Department Of Energy
12.2020 - 12.2021
Windows Administrator
Prince George's County Government
07.2020 - 12.2020
Window/Vmware Administrator
IBM
01.2019 - 06.2020
Desktop Support /Windows Administrator
DC Government
05.2017 - 01.2019
Printer Technician
Base Camp Inc
08.2016 - 04.2017
PC Support Technician
Office Depot
05.2013 - 08.2016
Bachelor of Science - Management Information Systems
University of The District of Columbia
Similar Profiles
Alfredo CervantesAlfredo Cervantes
United States Coast Guard at USCGUnited States Coast Guard at USCG
Thomas HaweThomas Hawe
Operations Specialist at USCGOperations Specialist at USCG
Jace AmosJace Amos
Active-Duty Service Member at USCGActive-Duty Service Member at USCG
Nathanael EnglishNathanael English
Damage Controlman at USCGDamage Controlman at USCG
Harriett OppenheimHarriett Oppenheim
Attorney-Advisor at Federal Aviation AdministrationAttorney-Advisor at Federal Aviation Administration