Nathaniel West

East Wenatchee,WA

Summary

With a proven track record at A&N Plumbing and More LLC, I excel in project management and providing exceptional customer service. I am highly motivated, reliable and take pride in my level of workmanship. My expertise in mentoring and supervising apprentices showcases my blend of technical and interpersonal skills. Achievements include modernizing plumbing systems, managing projects, bidding jobs and enhancing client satisfaction, underscoring my commitment to excellence and efficiency in residential construction.

Overview

years of professional experience

Work History

Licensed Residential Plumber

A&N Plumbing and More LLC

Wenatchee, WA

04.2018 - Current

Stayed current with local building codes to ensure all work was completed in compliance with applicable regulations.
Conducted regular maintenance on residential plumbing systems to prevent future issues and extend the lifespan of equipment.
Utilized advanced diagnostic tools to quickly identify and resolve complex plumbing issues in residential settings.
Achieved high client satisfaction ratings through consistent delivery of quality workmanship and clear communication throughout the project process.
Modernized outdated plumbing systems through careful assessment, planning, and execution of necessary upgrades or replacements.
Assessed client needs and recommended appropriate solutions, ensuring optimal functionality of their plumbing systems.
Provided exceptional customer service by addressing client concerns promptly and professionally during all stages of the project.
Collaborated with other construction professionals to ensure proper installation of new plumbing systems in residential buildings.
Prevented costly water damage by detecting hidden leaks in pipes using specialized equipment such as cameras.
Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Inspected sewers and piping systems to assess quality and condition.
Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
Read blueprints to determine appropriate materials and procedures for each project.
Planned pipe system layout, installation and repair according to specifications.
Prepared budgets and estimated costs for potential work on piping systems.
Streamlined work processes by coordinating effectively with team members and managing time efficiently on job sites.
Maximized productivity on job sites by maintaining an organized inventory of tools, equipment, and materials for easy access during projects.
Maintained a clean and safe working environment by adhering to proper safety protocols and disposing of waste materials responsibly.
Reduced callbacks by thoroughly testing installed or repaired plumbing fixtures before leaving the job site.
Contributed to a healthy work environment by mentoring and training new hires, sharing knowledge and best practices.
Installed valves, hangers, supports, and flanges inside piping systems.
Complied with state plumbing codes throughout duration of each project.
Measured, threaded, and cut materials to correct angles.
Independently worked on projects, while offering process coordination and cooperation with other teams.
Offered guidance and training to apprentices.
Interpreted blueprints to determine locations, quantities, and sizes of materials required.

External Sales Representative

CED

Wenatchee, WA

06.2014 - 04.2018

Mentored junior sales representatives by sharing best practices, industry insights, and valuable feedback on their performance improvement plans.
Proactively identified new business opportunities by researching market trends and competitor activities.
Enhanced customer satisfaction with personalized attention to individual needs and concerns.
Developed comprehensive sales strategies based on market research data to drive business growth in targeted regions.
Streamlined communication between internal departments which improved efficiency of order processing.
Delivered exceptional customer service by providing prompt resolutions to inquiries or complaints from clients.
Established a trusted advisor status among existing clients leading them to refer new business opportunities regularly.

Retail Shift Supervisor

Ace Hardware

East Wenatchee, WA

10.2011 - 06.2014

Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
Ensured compliance with company policies and regulations throughout daily operations, maintaining a safe working environment for all staff members.
Utilized point-of-sale systems adeptly during high-volume periods, enabling expedited transactions without sacrificing accuracy or efficiency.
Oversaw product returns/exchanges in accordance with company guidelines; this ensured prompt processing while safeguarding against potential loss or theft.
Conducted regular inventory checks, ensuring accurate stock levels and timely reorders of merchandise.
Enhanced team productivity by creating efficient work schedules and delegating tasks to employees based on their strengths.
Collaborated with management to develop promotional strategies, boosting overall sales during peak seasons.
Assisted with employee training and development, fostering a strong team atmosphere focused on growth and success.
Led store opening/closing procedures effectively, guaranteeing secure premises while adhering to established protocols.

Education

High School Diploma -

Almira Coulee Hartline High School

Coulee City, WA

06-2008

Skills

Troubleshooting
Blueprints
Residential plumbing design
Construction management
Remodels and new construction
Project estimation and bidding
Flow thru pex fire suppression systems

Radiant floor heating and snow melt systems
Megapress and trac pipe gas systems
Residential single family custom homes
Residential single family spec homes
Residential multi family townhomes and duplexes
Residential apartments

Timeline