Dynamic and results-oriented professional with extensive experience in high-stress environments, including a notable tenure at Baltimore County Department of Corrections. Expert in de-escalation techniques and conflict resolution, achieving a significant reduction in altercations. Demonstrated ability to enhance team productivity and safety, leveraging skills in surveillance and emergency response. Proven track record of fostering relationships and improving efficiency across diverse roles.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Correctional Officer
Baltimore County Department of Corrections
08.2022 - Current
Tracked incarcerated individuals through head counts, visitor logs, and scheduled activities.
Escorted incarcerated individuals to and from cells, court, hospitals, and medical appointments.
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Conducted security checks of incarcerated individuals and living areas.
Prepared reports to document incidents and violations.
Supervised incarcerated individuals during meals, recreation and other activities.
Completed intake paperwork, fingerprints, and searches.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Conducted efficient incarcerated individuals transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Searched cells of incarcerated individuals to identify and confiscate contraband and other prohibited items.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Implemented effective emergency response plans during crises situations, minimizing harm to staff and incarcerated individuals.
Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
Enhanced facility security by conducting regular inspections and addressing potential risks.
Maintained accurate records of incarcerated individuals’ incidents or infractions using electronic databases or written logs as required.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and incarcerated individuals.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Responded to emergency situations and de-escalated hostile confrontations.
Responded to inquiries from incarcerated individuals and other members of public.
Investigated and responded to incidents of incarcerated individuals misconduct.
Booked new incarcerated individuals into facility and processed them for release.
Conducted routine and emergency head counts.
Maintained incarcerated individuals safety through vigilant monitoring of behavior and swift intervention during conflicts.
Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Restrained juvenile incarcerated individuals when disturbances required physical intervention.
Enforced rules and regulations to maintain order among incarcerated individuals.
Interviewed incarcerated individuals to obtain information and evidence.
Provided assistance and guidance to incarcerated individuals regarding daily activities.
Reduced incarcerated individuals altercations through proactive conflict resolution strategies.
Monitored surveillance equipment to detect and prevent unauthorized activities.
Amazon Associate
Amazon
02.2021 - 08.2022
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Table Games Dealer
Horseshoe Casino Baltimore
05.2018 - 02.2020
Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Handled and shuffled cards and playing pieces to maintain game integrity.
Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Answered players questions and resolved disputes to provide excellent customer service.
Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Radio Presenter
Bong Communication Incorporated
02.2010 - 11.2017
Strengthened station brand recognition with a consistent delivery of high-quality programming and targeted messaging.
Conducted thorough pre-interview research to ensure engaging, informed conversations with guests on a wide range of topics.
Engaged listeners through social media platforms to increase station visibility.
Interviewed local and international celebrities to raise brand profile and build listener engagement.
Attended promotional events to create station awareness and build listener reach.
Operated studio equipment and produced show advertisements.
Utilized exceptional verbal communication skills to convey information clearly while maintaining a conversational tone onair.
Built broadcast storylines to interest listeners and grow station audience.
Education
International Relations
Harford Community College
Bel Air, MD
High School Diploma -
Calvary Temple Assembly of God High School
Paynesville, Liberia
06.2014
Junior High School Certificate -
Bethesda Christian Mission School
Paynesville, Liberia
07.2010
Skills
De-escalation techniques
Conflict resolution skills
Emergency response
First aid training
Policy enforcement
Restraint techniques
Safety and security enforcement
Self-defense tactics
Search and seizure procedures
Observation
Surveillance
Contraband seizure
Stress tolerance
Relationship building and management
Crisis management
Weapons training
Prisoner transport
CCTV monitoring
Central and pod control
Booking procedures
Suicide prevention
Gang awareness
Firearm operations trained
Search procedures
Emergency management
Mentorship
Cultural sensitivity
Staff management
File and record maintenance
Evidence preservation
Records management
Criminal justice
Background investigations
Integrity maintenance
Negotiation
Courtroom practices
Physical fitness
Crime prevention
Facility maintenance
Program coordination
Product knowledge
Criminal law
Behavioral disorders
Excellent problem solver
Non-violent intervention
Occupational hazards and safety precautions
Ethical standards of conduct
Radio communication
Armory and key control
Strategic planning and organization
Perimeter control
First aid and CPR certified
Organizational skills
Excellent communication
Written communication
Incident reporting
Multitasking
Conflict resolution
Time management
Task prioritization
Certification
Fire Arm Training
Police Academy Training
Timeline
Correctional Officer
Baltimore County Department of Corrections
08.2022 - Current
Amazon Associate
Amazon
02.2021 - 08.2022
Table Games Dealer
Horseshoe Casino Baltimore
05.2018 - 02.2020
Radio Presenter
Bong Communication Incorporated
02.2010 - 11.2017
Fire Arm Training
Police Academy Training
International Relations
Harford Community College
High School Diploma -
Calvary Temple Assembly of God High School
Junior High School Certificate -
Bethesda Christian Mission School
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