Nathaniel Gabriel Castillo
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Background includes customer service, training and hospitality work in diverse environments. Proficient at multitasking in fast-paced environments to meet customer needs and support team members. Knowledgeable in all work types and specialty preparations.
Overview
4
4
years of professional experience
Work History
Barista/Barista Trainer
Starbucks
01.2022 - 06.2023
- Excellent Customer Experience
- .
- Managed high quality workflow using critical thinking skills and problem solving under pressure.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers
- Worked with POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by tracking back room inventory as well as the bar.
- De-Escalation Training- helped unsatisfied customers using strong and patient communication skills to resolve problems.
- Customized training strategies based on barista knowledge, experience and strengths.
- Taught standardized procedures and beverage recipes to new employees.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorization of regular customers and their favorite items
Car Hopper & Cashier
Sonic
08.2021 - 11.2021
- Gained as well as improved customer service, scheduled all day parts.
- Memorized orders and learned to manage order accuracy in high-traffic times.
- Cleaned drive-in parking lots, picnic areas and general store appearance to maintain clean customer areas
Cook & Counter Cashier
McDonald's
02.2021 - 06.2021
- Introduced to customer service, communication skills & managing team oriented goals.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items such as the truck shipments and to the work floor
Construction Worker
Family Owned
08.2020 - 01.2021
- Experienced hard labor, team work, as well as following procedures with specific instruction.
- Loaded, unloaded, and moved material to and from storage and construction site
- Maintained clean workspace/disposed of worksite trash to remove safety hazards and a tidy site
- Conducted daily site inspections to identify potential safety hazards.
Favor Runner
Favor Delivery
05.2020 - 08.2020
- Experienced customer service, communication skills & working within time limit.
- Set and achieved company defined sales goals.
Education
Diploma -
Denver City High School
Denver City, TXSkills
- Adaptability & Flexibility
- Bar & Store Inventory
- New Hire Training
- Hospitality Service Expertise
- Cash Management
- Leader
- Excellent Memory
- Solid Problem Solver
- Employee Performance Reviews
- Standardized Recipes
- Conflict Mediation
Languages
Spanish
Native or Bilingual
Timeline
Barista/Barista Trainer
Starbucks
01.2022 - 06.2023
Car Hopper & Cashier
Sonic
08.2021 - 11.2021
Cook & Counter Cashier
McDonald's
02.2021 - 06.2021
Construction Worker
Family Owned
08.2020 - 01.2021
Favor Runner
Favor Delivery
05.2020 - 08.2020
Diploma -
Denver City High School
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