Lauren LaScala
Albany,NY
Summary
From joining Girl Scouts in the second grade, to focusing on working in high school, I have been working in customer service for as long as I can remember. The array of jobs I held gave allowance to create a confident, dedicated, and hard worker eager to join your team!
Overview
4
4
years of professional experience
Work History
Barista/Barista Trainer
Starbucks
Schenectady, NY
10.2023 - Current
- Demonstrated effective use equipment and safety protocols and taught with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Achieving speed and efficiency while maintaining quality and excellence in customer service.
- Greeted guests with pleasant smile and excellent customer service.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Maintained cleanliness and organization of the coffee shop environment.
General Counselor
Girl Scouts Of Nassau County
East Hampton, NY
06.2023 - 08.2023
- Facilitated group discussions to promote personal growth and conflict resolution to children experiencing emotional distress or emergencies.
- Supervised daily activities and ensured safety protocols were followed.
- Collaborated with staff to create a welcoming atmosphere for all campers by implementing camp programs.
- Engaged children in arts and crafts, singing, sports activities, games and trips while maintaining safe environment.
- Helped campers build confidence and self-esteem through guidance and mentoring.
Cashier
Smashburger
Port Washington, NY
09.2021 - 11.2022
- Assisted customers with inquiries, providing helpful information and recommendations.
- Maintained cleanliness and organization of the area for optimal workflow.
- Collaborated with team members to ensure prompt service during high-demand periods.
- Trained new cashiers on operational procedures and customer service standards consistently.
- Performed other duties as assigned by management.
Education
Bachelor's Degree of Arts -
SUNY At Albany
Albany, NY05.2027
Skills
- Customer Service
- Multitasking
- Communication skills
- Safety Management
- Interpersonal skills
- Adaptability
- Active Listening
- Organizational Skills
- Time Management
Timeline
Barista/Barista Trainer
Starbucks
10.2023 - Current
General Counselor
Girl Scouts Of Nassau County
06.2023 - 08.2023
Cashier
Smashburger
09.2021 - 11.2022
Bachelor's Degree of Arts -
SUNY At Albany