Elisabeth Cedeno
Pensacola,FL
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Passionate barista with background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages, latte art, and developing unique drink recipes to enhance customer satisfaction. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Barista/Barista Trainer
Starbucks
Pensacola, FL
03.2025 - Current
- Delivered high-quality beverages and food items to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated espresso machines and brewing equipment efficiently.
- Assisted customers with menu selections and product knowledge.
- Trained new baristas on coffee preparation techniques and service standards.
- Managed cash register transactions accurately and efficiently.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints promptly to enhance satisfaction experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Created complex, hand-crafted beverages based upon customer preferences.
- Supported highest standards of conduct and service to support company reputation.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Checked brewing equipment for proper functionality.
- Trained new baristas on beverage preparation techniques and company standards.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted guests with pleasant smile and superior customer service.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Memorized official and off-menu coffee and tea preparations.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Listened to customer desires and needs to recommend optimal products.
Kennel Care Attendant/Receptionist
Miss Pearls Bed and Biscuit
Pensacola, FL
04.2022 - 05.2025
- Provided compassionate care to pets in a safe and nurturing environment.
- Administered medications as directed by pet owners and veterinarians.
- Maintained cleanliness of living areas, ensuring a hygienic space for all animals.
- Assisted with feeding schedules, catering to individual dietary needs of pets.
- Engaged in playtime activities, promoting physical and mental stimulation for pets.
- Monitored pet behavior and health, reporting any concerns to management promptly.
- Coordinated with team members for efficient daily operations and care routines.
- Educated pet owners on proper care techniques during drop-off and pick-up times.
- Responded promptly to any changes in patient condition and reported them to medical staff immediately.
- Conducted regular household maintenance tasks such as laundry, changing bed linens, vacuuming floors.
- Worked collaboratively with other team members to provide quality care services for clients.
- Utilized appropriate crisis intervention techniques when necessary.
- Completed assigned paperwork accurately according to agency guidelines.
- Managed phone calls, scheduling appointments for pet boarding and grooming services.
- Maintained cleanliness and organization of the reception area and waiting room.
- Provided information about services, policies, and pricing to prospective clients.
- Assisted with the check-in and check-out process for pets boarding at the facility.
- Coordinated communication between pet owners and caregivers regarding special needs or instructions.
- Handled payment processing and invoicing for services rendered to clients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
Education
Homeschool
Pensacola, FlSome College (No Degree) - Pre-nursing
Pensacola State College
Pensacola, FLSkills
- Customer relationship management
- Customer service
- Cash handling
- Problem solving
- Time management
- Effective communication
- Attention to detail
- Conflict resolution
- Employee training
- Active listener
- Verbal and written communication
- Hospitality service expertise
- Friendly and outgoing
- Problem-solving
- Exceptional customer service
- Positive and professional
- Cleanliness
- Clear communication
- POS systems
- Speedy and efficient
References
References available upon request.
Timeline
Barista/Barista Trainer
Starbucks
03.2025 - Current
Kennel Care Attendant/Receptionist
Miss Pearls Bed and Biscuit
04.2022 - 05.2025
Homeschool
Some College (No Degree) - Pre-nursing
Pensacola State College