Elaina Tornincaso
Miami,FL
Summary
Highly motivated, award winning customer service professional with over 5 years of successful team building experience. Providing first class customer service in a high volume Fortune 500 company. Collaborative leader with top-notch oral, written communication skills, and analytical problem solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista/Barista Trainer
Starbucks
04.2018 - Current
- Successfully trained new employees on proper preparation of customer orders to provide award winning customer service.
- Developed new employees in the art of the quality preparation of customers individual orders.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Handled cash and processed payments accurately to avoid errors.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Customer Service Representative
Brandshare
11.2020 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Manager/Stylist
BlowChic
09.2017 - 09.2019
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Associate of Science - Liberal Arts And Sciences
Suffolk Community College
Selden, NY05.2016
Skills
- POS Systems Expertise
- Employee Relations Management
- Customer Relationship Management
- Computer Proficiency
- High-Volume Environments
Certification
ESL Certification
Cosmetology License-Arrojo Cosmetology School NYC
Awards
"Commitment of Excellence" from Starbucks
"Partner of the Quarter" from Starbucks
Timeline
Customer Service Representative
Brandshare
11.2020 - Current
Barista/Barista Trainer
Starbucks
04.2018 - Current
Manager/Stylist
BlowChic
09.2017 - 09.2019
Associate of Science - Liberal Arts And Sciences
Suffolk Community College