Summary
Overview
Work History
Education
Skills
CTE Completion Of Culinary Arts
Cheerleading
Timeline
Generic

Hailey Justo

Salem,MA

Summary

Committed and hardworking employee with experience in processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

4
4
years of professional experience

Work History

Barista/Barista Trainer

Starbucks Coffee Company
07.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Trained and mentored new personnel hired to fulfill barista roles.
  • Provided coaching and mentoring to employees.

Cashier, Food Prep, Customer Service

Boston Hotdog Company
06.2021 - 07.2023
  • Packaged and stored food products following proper handling and preservation methods.
  • Organized and re-stocked various stations and self-service items.
  • Monitored and maintained required food temperatures for safety.
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Collected and authorized payments of guests.
  • Answered questions about store policies and addressed customer concerns.
  • Completed inventory counts and ordered merchandise.

Busser, Food Runner

Hawthorne Hotel
04.2022 - 10.2022
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Delivered correct food items to tables according to order documentation.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Cashier

Crosby's Marketplace
12.2020 - 04.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, and locate items.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

High School Diploma -

Salem High School, Salem MA
06.2023

Skills

  • Customer Assistance
  • Billing and Payment Processing
  • Stocking and Replenishing
  • Sweeping and Mopping
  • Collecting Carts
  • Refunds and Exchanges
  • Bagging and Packaging
  • POS Systems
  • Staff Training
  • Order Taking
  • Cooperative Attitude
  • Product Knowledge
  • Cleaning and Sanitizing
  • Customer Seating

CTE Completion Of Culinary Arts

My CTE program awarded me with the CTE Completion Of Culinary Arts during my four years of high-school. 

Cheerleading

During the summer before my eighth grade year of middle school, I started cheerleading with the Salem Youth team. Then, I cheered for the Salem high-school football and basketball teams for freshman and junior year. 

Timeline

Barista/Barista Trainer

Starbucks Coffee Company
07.2023 - Current

Busser, Food Runner

Hawthorne Hotel
04.2022 - 10.2022

Cashier, Food Prep, Customer Service

Boston Hotdog Company
06.2021 - 07.2023

Cashier

Crosby's Marketplace
12.2020 - 04.2022

High School Diploma -

Salem High School, Salem MA

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Hailey Justo