Heidi Burnett
Oroville,CA
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Hard-working, dedicated and reliable.
Overview
5
5
years of professional experience
Work History
Barista/Barista Trainer
Starbucks
08.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained regular and consistent attendance and punctuality.
Babysitter
Babysiting
08.2018 - Current
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Established and maintained safe play environment for children.
Education
Some College (No Degree) - Psychology
Butte College
Oroville, CAHigh School Diploma -
American Christian Academy
Anderson, CA05.2022
Skills
- Beverage Preparation
- Specialty Beverages Knowledge
- Exceptional Customer Service
- Leadership
- Serve Customer Needs
- Order Accuracy
- Adaptive and Creative
- Cash Register Operation
- New Hire Training
- Conflict Mediation
Timeline
Barista/Barista Trainer
Starbucks
08.2021 - Current
Babysitter
Babysiting
08.2018 - Current
Some College (No Degree) - Psychology
Butte College
High School Diploma -
American Christian Academy
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