Saryna Guajardo
Summary
A motivated, detail-oriented worker with a collaborative spirit and customer service background who holds exceptional social skills and communication abilities. I am a team player with strong organizational skills who pursues every opportunity to support team members and proactively address issues. Skilled in POS system operation and conflict mediation, I excel in fast-paced environments, significantly improving team efficiency and training new hires. I am dedicated to providing memorable experiences to build loyal customer base, and I present the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista/Barista Trainer
Starbucks
06.2024 - Current
- Displayed experience on a pos system.
- Showed great customer service by answering phone, taking orders, and greeting customers with a smile and warm welcome.
- Controlled line and crowd with quick, efficient service.
- Required the skill of multi-tasking when taking orders and making beverages/food, while also handing items off to customers.
- Used cleaning abilities and knowledge of different cleaning products to both maintain and deep clean the entire store.
- Utilized efficient sense of teamwork amongst other team members.
- Trained new team members with positive reinforcement and respectful, encouraging coaching and while expressing knowledge and expertise of coffees, teas, and merchandise.
Bartender
Fred's
11.2023 - Current
- Displayed great sense of customer service by taking orders, greeting customers, and making small talk with customers.
- Utilized literacy experience when manually writing up orders, as well as knowledge of calculations when manually ringing up prices.
- Requires a sense of multi-tasking/multi-functioning as well as quick-thinking.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Barista/Barista Trainer
Starbucks
11.2021 - 06.2024
- Displayed experience on a pos system.
- Showed great customer service by answering phone, taking orders, and greeting customers with a smile and warm welcome.
- Controlled line and crowd with quick, efficient service.
- Required the skill of multi-tasking when taking orders and making beverages/food, while also handing items off to customers.
- Used cleaning abilities and knowledge of different cleaning products to both maintain and deep clean the entire store.
- Utilized efficient sense of teamwork amongst other team members.
- Trained new team members with positive reinforcement and respectful, encouraging coaching and while expressing knowledge and expertise of coffees, teas, and merchandise.
Barista
Meijer
08.2021 - 11.2021
- Displayed customer service by taking orders and greeting customers with a smile and positive attitude.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Utilized knowledge in calculations when manually ringing in prices of product(s).
- Required a sense of organization when putting orders and product away.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used knowledge and experience in design to decorate/advertise for holidays and promotions/launches
To-Go Specialist
Olive Garden
06.2021 - 08.2021
- Used experience and knowledge of a POS system
- Operated cash register to accept cash, debit and credit card payments from customers.
- Utilized customer service by answering phone and taking to-go orders
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Handled high-stress situations and diffused difficult situations amongst customers.
Kitchen Staff Member/Cashier Helper
Casey's General Store
05.2020 - 06.2021
- Displayed experience with a pos system
- Developed a great sense of customer service by answering phone and taking to-go orders
- Utilized both food prep and food service knowledge
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items, as well as prepared additional ingredients during downtime for expected busy periods.
- Trained other oncoming newer team members by following training guidelines
Education
High School Diploma -
Waterford High School
611 W Main St, Waterford, WI 5318505.2020
Skills
- Friendly and outgoing
- Team player
- Attention to detail
- Customer Service/Retail Experience
- Conflict Mediation/Problem-Solving
- Conversant in Spanish
- POS System Operation
- Cash Register Operation
- Beverage/Food Preparation
- Safe Food Handling Practices
- Product displays
- Opening and closing duties
- Inventory Management
- New Hire Training
Accomplishments
- Admitted to perform at Carnegie Hall in New York City, New York with other honorable adolescents from around the globe.
- Admitted to state (Wisconsin) for Vocal Jazz to perform amongst other Vocal Jazz honorees.
Languages
English
Native or Bilingual
Spanish
Limited Working
Certification
- Wisconsin Driver's License
- Bartending License
Interests
- Enjoy participating in yoga/pilates, figure skating, and HIT fitness for a good balance of physical and mental well-being
- I occasionally enjoy performing/playing at gigs with my band
- Whenever given the chance, I enjoy traveling out of the country in light of seeing different aspects of the world
- I enjoy dabbling in Creative Writing here and there in my free time
- Other times, I enjoy utilizing my free time to sit back and enjoy a good book
- As of recent, become more fond of experimenting with different ingredients and flavors in the kitchen
- I strive to volunteer my time whenever I can, whether it's to my church or my sponsored child
Timeline
Barista/Barista Trainer
Starbucks
06.2024 - Current
Bartender
Fred's
11.2023 - Current
Barista/Barista Trainer
Starbucks
11.2021 - 06.2024
Barista
Meijer
08.2021 - 11.2021
To-Go Specialist
Olive Garden
06.2021 - 08.2021
Kitchen Staff Member/Cashier Helper
Casey's General Store
05.2020 - 06.2021
High School Diploma -
Waterford High School
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