Nikki Chin
Simi Valley
Summary
Recent marketing graduate with a solid foundation in customer service and content creation. Demonstrates strong communication and organization skills while enhancing customer satisfaction and supporting team operations. Eager to apply critical thinking and creativity in an entry-level role.
Overview
5
5
years of professional experience
Work History
Barista/Barista Trainer
Starbucks
Simi Valley
09.2022 - Current
- Delivered consistent, high-quality customer service in a fast-paced, high-volume environment, contributing to a 4% increase in customer satisfaction scores through implemented service strategies
- Communicated clearly with customers to identify needs and resolve issues, building genuine relationships and repeat patronage
- Trained and mentored new team members on service standards, brand consistency, and operational procedures
- Collaborated with managers to coordinate floor operations, balance workloads, and eliminate service bottlenecks during peak hours
- Led quarterly team meetings to implement and refine food safety practices and maintain compliance with company standards
Catering Lead, Trainer, Cashier, Line Cook
Urbane Cafe
Simi Valley
04.2021 - 07.2022
- Coordinated large catering orders from initial inquiry through delivery, ensuring order accuracy and punctual fulfillment
- Generated new leads and expanded catering clientele by proactively reaching out to prospective clients and businesses
- Served as primary point of contact for customers, managing orders, phone inquiries, and resolving concerns to maintain satisfaction
- Trained new employees on POS systems and customer service protocols, setting clear daily performance expectations
Education
Bachelors of Science - Marketing
California State University, Northridge
Northridge, CA05-2025
Skills
- Point of Sale Systems
- Customer Relationship Management
- Microsoft 365
- Critical thinking
- Time management
- Content Creation
- Inventory management
Timeline
Barista/Barista Trainer
Starbucks
09.2022 - Current
Catering Lead, Trainer, Cashier, Line Cook
Urbane Cafe
04.2021 - 07.2022
Bachelors of Science - Marketing
California State University, Northridge