Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Internal Regional Consultant
Federated Hermes, Inc
02.2018 - Current
Build and maintain client relationships within assigned territory (Chicagoland)
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Review advisor models to find areas of opportunity to work together
Assure current clients are up to date on product updates and changes
Gathered, organized and input information into digital database.
Prospect new advisors to form relationships with Federated Hermes
Attended conferences regularly to increase brand visibility.
Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Budget Analyst
Allegheny County Housing Authority
05.2017 - 02.2018
Reconciled and reviewed purchase orders to process for payment
Prepared monthly journal entries into general ledger and posted them into accounting software
Analyzed income statement and balance sheet accounts for potential misstatements
Assisted with bi-weekly payroll cycle processing
Bond Analyst Intern
Cline Financial Group
09.2016 - 03.2017
Researched credit ratings of various municipal bonds to forecast potential investment
Analyzed financial statements of various municipal bond issuers to determine potential investment
Prepared financial and regulatory reports required by laws, regulations, and owner
Investigated original bond issue documents relevancy to trader’s bids
Education
Bachelor of Science - Accounting
Duquesne University
Pittsburgh, PA
05.2017
Skills
Customer Relations
Salesforce
Prospecting Clients
Industry Research
Recommend Financial Products
Sales Expertise
Certification
Series 7 & 66 License
Pursuing CFP Designation through The American College (HS300, HS311, and HS321 Completed)