Summary
Overview
Work History
Education
Skills
Timeline
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Nathifa Augustus

Bronx,NY

Summary

Dynamic Day Habilitation Specialist with a proven track record at The New York Foundling Hospital, skilled in behavioral support and fostering teamwork. Enhanced client engagement through creative strategies, promoting independence and safety. Adept at transportation assistance and maintaining compliance with regulations, ensuring a supportive environment for individuals to thrive.

Overview

31
31
years of professional experience

Work History

Day Habilitation Specialist

The New York Foundling Hospital
11.2014 - Current
  • Monitored safety and welfare of people supported and took corrective actions or notified supervisor of concerns.
  • Developed creative strategies to motivate clients toward reaching their full potential within the day habilitation setting.
  • Transported people supported to community outings.
  • Coordinated transportation schedules with external agencies to ensure punctual arrival/departure times for all participating individuals.
  • Enhanced client engagement by incorporating individualized activities and goal-oriented tasks in daily routines.
  • Organized group activities that fostered positive relationships among peers while emphasizing teamwork and cooperation skills development.
  • Developed trust among clients, family members, and staff through open communication and consistent follow-through on commitments.
  • Ensured compliance with various regulations, including HIPAA and other privacy laws by consistently maintaining client confidentiality in verbal or written communications.
  • Promoted client independence by maintaining a safe and structured environment that encouraged skill development.
  • Conducted assessments to identify individual strengths, weaknesses, interests, and areas of potential growth for each client.
  • Provided one-on-one support during community outings or specialized appointments as necessary to ensure safety and inclusivity.

Customer Service Representative

Cablevision
10.2004 - 03.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collected payments on all accounts, and restored cable service once payment was collected.

Account Supervisor

JPMorgan Chase
09.1994 - 06.2004
  • Identified opportunities for upselling additional services to existing clients, increasing overall account value.
  • Assisted customers and branch representatives with inquires regarding specific account information for all credit cards.
  • Collected all payment on Chase credit cards, adjusted credit card fees as bank policy allowed for customers, closed accounts as requested.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

High School Diploma -

Street Academy High School
Brooklyn NY
06-1991

Skills

  • Behavioral support
  • Health and safety
  • Positive reinforcement
  • Transportation assistance
  • Teamwork
  • First aid and CPR

Timeline

Day Habilitation Specialist

The New York Foundling Hospital
11.2014 - Current

Customer Service Representative

Cablevision
10.2004 - 03.2014

Account Supervisor

JPMorgan Chase
09.1994 - 06.2004

High School Diploma -

Street Academy High School

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Nathifa Augustus