Hi, I’m
Nathália Boscardini De Sá Oliveira
San Antonio,TX
Summary
Organized and reliable professional with 8 years of experience delivering solid customer care while enhancing relations. Strong attention to detail with excellent communication, problem-solving, adaptability, team-oriented, time management and interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Highly motivated and driven to achieve set goals and targets. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Fluent in English and Portuguese.
Overview
9
years of professional experience
Work History
Cultural Care, Au PairUSA
Au Pair
02.2021 - 06.2022
Job overview
- Acquired English fluency and ability to communicate effectively across cultures while working with children from 2 different families and in foreign country.
- Demonstrated strong abilities in organization, managing time, and working well with others while overseeing children's schedule and keeping in constant contact with their parents.
Self Employed Brazil
Lawyer
04.2019 - 02.2021
Job overview
- Advised and represented clients, and ensuring that cases were moving forward in timely and efficient manner.
- Resolved challenging situations with satisfactory outcomes for clients.
- Communicated effectively with clients and other parties involved, both verbally and in writing, to ensure that their needs and concerns were addressed.
Tribunal Regional Federal Brazil
Intern
02.2017 - 08.2018
Job overview
- Interacted with customers by phone, email or in-person by keeping parties informed of their case status, answering questions, and addressing concerns, including adapting communication skills depending on customer needs or issue.
- Analyzed problems, identified solutions and made decisions.
- Collaborated in professional team to solve workflow issues.
- Managed over 70 calls per day.
Tribunal de Justiça do Estado do Rio de JaneiroBrazil
Intern
09.2014 - 09.2016
Job overview
- Assisted customers via email, over the phone, and in person, always demonstrating professionalism in every interaction.
- Delivered clerical support by handling range of routine and special requirements.
- Achieved recognition by implementing special training to new interns.
- Maximized productivity by analyzing protocols and identifying areas for improvement.
- Maintained accurate records and documentation to inform stakeholders of progress and updates.
CarlosCarBrazil
Administrative Assistant & Customer Service Representative
07.2012 - 08.2014
Job overview
- Determined appropriate solutions for customers and diligently followed up as needed to resolve issues
- Operated high level of customer service, ensuring that all customers are treated efficiently and in an appropriate and professional manner, including by calls and e-mail.
- Maintained customer satisfaction focused on addressing customer needs and resolving concerns.
Education
Universidade Estácio De SáBrazil
Bachelor of Laws
12.2018
Skills
- Verbal, written and interpersonal communication
- Flexible and Adaptable
- Problem-solving
- Organization
- Team-oriented
- Time Management
- Computer Skills
- Customer Service
- Multitasking Abilities
- Analytical and Critical Thinking
- Bilingual Portuguese/English
Timeline
Au Pair
Cultural Care, Au Pair
02.2021 - 06.2022
Lawyer
Self Employed
04.2019 - 02.2021
Intern
Tribunal Regional Federal
02.2017 - 08.2018
Intern
Tribunal de Justiça do Estado do Rio de Janeiro
09.2014 - 09.2016
Administrative Assistant & Customer Service Representative
CarlosCar
07.2012 - 08.2014
Universidade Estácio De Sá
Bachelor of Laws