Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Natalia Cheng

Whittier,California

Summary

Hardworking associate committed to driving high sales in both slow and busy shifts. Organized and patient when dealing with difficult customers and knowing how to up-sale when taking orders. Flexible and an outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks, Barista
04.2023 - Current
  • Ensured customer satisfaction by making sure every order is correct and exactly how the customer likes it.
  • Maintaining a clean space for quality beverages.
  • Getting to know the customers on a personal level to create a connection so that a next visit is guaranteed.
  • Streamlined order processing through accurate cash handling and efficient use of the up-sale system.

Associate

In-N-Out Burger
01.2022 - 03.2023
  • Answered customer questions and provided store information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Arranged and stocked new merchandise following placement directions.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Promoted sales initiatives to support company brand.
  • Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Package Handler

Amazon
03.2021 - 12.2021
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Loaded completed orders on pallets according to delivery numbers.
  • Examined and inspected containers, materials and products to meet packing specifications.
  • Protected company inventory by maintaining and organizing storage areas.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Waitress

Toby's Latin Grill
03.2019 - 08.2019
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Education

High School Diploma -

Nogales High School
La Puente, CA
06.2020

Skills

  • Time Management
  • Result interpretation
  • Practice management
  • Oral communication
  • Food Running
  • POS Systems
  • Ordering Procedures
  • Menu Memorization

Affiliations

  • Typically on days off or when not working, I like to spend my time training at the gym and hanging out with friends trying differrent places to eat!

Timeline

Barista

Starbucks, Barista
04.2023 - Current

Associate

In-N-Out Burger
01.2022 - 03.2023

Package Handler

Amazon
03.2021 - 12.2021

Waitress

Toby's Latin Grill
03.2019 - 08.2019

High School Diploma -

Nogales High School

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Natalia Cheng