NaTija Davis

JACKSONVILLE,FL

Summary

Detail-oriented oriented and people-focused professional with 8+ years of experience supporting customers, clients, caregivers, and internal teams across healthcare, customer service, and administration environments. Experienced in managing high volume inquiries , resolving complex issues, maintaining confidential records, coordinating services, and supporting onboarding and training. I am a strong communicator with the ability to learn quickly, adapt to new systems, and apply strong problem-solving and organizational skills. Seeking an opportunity with a company where I can contribute my existing skills, continue developing professionally, demonstrate my potential, and grow within the organization while taking on new challenges and responsibilities.

Overview

years of professional experience

Work History

Customer Service / Care Coordination

Modivcare

Remote

02.2022 - Current

Served as a primary point of contact for members, providing professional and supportive assistance while resolving service related concerns
Manage high volume inbound and outbound communication while prioritizing urgent requests and time sensitive needs.
investigate issues, identify appropriate solutions, and coordinate with internal teams and external partners to resolve service gaps
Maintain accurate documentation of customer interactions, case details, resolutions, and escalations.
De- escalate challenging situations using active listening, empathy, and effective problem solving skills.
Navigate multiple systems to research information, document cases, coordinate service, and communicate updates.

HR Support/Customer Care Manager

Preferred Care at Home

Chattanooga, TN

06.2017 - 03.2022

Coordinated care services by matching clients with appropriate caregivers.
Served as a liaison between clients, caregivers, families, and internal leadership to resolve concerns and maintain strong relationships.
Coordinated caregiver scheduling, coverage gaps, call outs, and last minute staffing changes to maintain continuity of service
Supported caregiver onboarding and training by communicating company expectations, policies, procedures, and care standards.

Front Desk Receptionist

Lafayette Probation Office

LaFayette, GA

07.2014 - 12.2017

Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Maintained accurate records of appointments, phone calls, and client interactions to support office workflow.
Coordinated communication between probation officers and clients to streamline case management.

Education

High School Diploma -

Lafayette High School