Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Bradley Mayo

Austin

Summary

Enthusiastic and highly organized professional with a strong foundation in customer service and guest relations, now pursuing advancement as an Executive Assistant. Skilled in managing schedules, coordinating logistics, and providing administrative support with precision and discretion. Recognized for delivering exceptional client and executive support, maintaining strong attention to detail, and thriving in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Customer Service Liaison

Amazon Warehouse DAU2
10.2024 - 04.2025
  • Handled high-volume customer interactions, addressing inquiries and resolving issues with empathy.
  • Maintained records, processed transactions, and provided detailed product and service information.
  • Collaborated with team members and supervisors to improve service workflows.
  • Consistently exceeded performance targets in client satisfaction and call resolution.

Financial Services Associate/Life Agent

Global Financial Impact
04.2024 - 10.2024
  • Documented client goals, budgets, and investment plans with precision, ensuring accuracy, confidentiality, and alignment with compliance standards.
  • Administered account transactions with customers and assisted in generating sales opportunities.
  • Provided financial reports and interpreted financial information to managerial staff while recommending further courses of action.

Benefits Representative/Life Agent

American Income Life- The Vena Agency
08.2022 - 02.2024
  • Guided clients through life insurance options, tailoring solutions to individual financial capacities and building trusted, long-term relationships.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Observed strict procedures to maintain data and plan participant confidentiality.

Guest Services Representative

White Lodging/Courtyard & Residence Inn by Marriott
11.2021 - 08.2022
  • Delivered exceptional guest experiences by managing check-ins/outs, fulfilling special requests, and providing personalized concierge recommendations.
  • Coordinated pre-arrival arrangements for VIP guests and organized room blocks, demonstrating attention to detail, scheduling efficiency, and proactive problem-solving.
  • Handled high-volume phone inquiries, reservations, and service requests with professionalism, ensuring accurate documentation and prompt resolution of guest concerns.

Delivery Driver

Amazon (4XH Logistics)
10.2020 - 10.2021
  • Loaded and organized delivery vehicles, planned efficient routes, and provided timely, professional package deliveries—ensuring accuracy, customer satisfaction, and compliance with operational and maintenance standards.
  • Completed rush deliveries on tight timetables to satisfy customer needs.


Guest Services Representative

Kissing Tree Golf Club
10.2019 - 06.2020
  • Ensured a superior member and guest experience by maintaining facility presentation, staging carts and practice areas, and overseeing driving range readiness to enhance overall appeal and satisfaction.
  • Greeted guests upon arrival by providing warm welcome.

Education

General Studies (Minor in Marketing, Advertising, and Mass Communications)

Texas State University
01.2020

Marketing

Austin Community College Riverside Campus
01.2017

Skills

  • Customer & Client Relations
  • Guest Services Operations
  • Office & Administrative Support
  • Conflict Resolution & Problem-Solving
  • Strong Written & Verbal Communication
  • Microsoft Suite & Google Workspace
  • Call center experience
  • CRM software

Hobbies and Interests

Music production, Golf/Baseball, Personal Development

Timeline

Customer Service Liaison

Amazon Warehouse DAU2
10.2024 - 04.2025

Financial Services Associate/Life Agent

Global Financial Impact
04.2024 - 10.2024

Benefits Representative/Life Agent

American Income Life- The Vena Agency
08.2022 - 02.2024

Guest Services Representative

White Lodging/Courtyard & Residence Inn by Marriott
11.2021 - 08.2022

Delivery Driver

Amazon (4XH Logistics)
10.2020 - 10.2021

Guest Services Representative

Kissing Tree Golf Club
10.2019 - 06.2020

Marketing

Austin Community College Riverside Campus

General Studies (Minor in Marketing, Advertising, and Mass Communications)

Texas State University

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