Brandy Bryan
Cleveland Heights,OH
Summary
Dynamic Customer Service Liaison at Eltag Insurance with proven expertise in data entry, administrative organization, complaint handling and relationship building. Successfully managed high call volumes while enhancing client satisfaction through effective problem resolution and active listening. Recognized for streamlining processes, contributing to a 20% increase in service efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Liaison
Eltag Insurance
North Royalton, OH
06.2015 - 06.2026
- Executed data entry tasks utilizing multiple methods to ensure accuracy and efficiency.
- Ensured accuracy of client case histories by systematically gathering data from internal and external systems.
- Assisted clients in understanding policy options and coverage details.
- Responded to inquiries via phone, email, and live chat, ensuring timely resolutions.
- Collaborated with underwriting team to streamline policy issuance
- Managed client accounts, ensuring accurate updates and adherence to compliance standards.
- Managed high call volumes while maintaining a professional and empathetic demeanor with customers.
- Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Negotiated mutually agreeable solutions during challenging situations, preserving positive brand reputation among clientele.
- Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
Education
High School Diploma -
Firestone High School
Akron, OH05-2015
Skills
- Data Entry
- Microsoft Word and Excel Profiency
- Complaint handling
- Paperwork processing
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Customer relations
- Conflict resolution
- Appointment scheduling
- Administrative support
Timeline
Customer Service Liaison
Eltag Insurance
06.2015 - 06.2026
High School Diploma -
Firestone High School