Heidi Henderson
Peachtree Sporting Club
Dallas,GA
18
years of professional experience
Experienced customer service and retail operations professional with strong client relations, complaint handling, and conflict resolution skills. Known for maintaining smooth operations, training staff, and creating positive customer experiences.
Work History
Customer Service Liaison
2 Years 2 Months- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to service requests promptly, maintaining accurate communication between members and internal departments.
- Trained new personnel regarding company operations, policies and services.
Assistant Retail Store Manager
5 Years 1 Month- Supervised daily store operations and maintained consistent merchandising, pricing, and customer service standards.
- Assisted in development of marketing campaigns to reach higher sales and customer count.
- Trained and coached associates on sales floor procedures, POS use, and issue resolution.
Domestic Engineer and Caregiver
6 Years- Managed all household obligations to maintain a comfortable financially solvent environment.
- Synchronized schedules around daily tasks, academic requirements and athletic responsibilities to optimize time and travel.
- Monitored all members to verify safety and well-being.
Girl Scout Troop Leader
4 Years 9 Months- Mentored and advocated for the development of next generation leaders.
- Led troop meetings, coordinating age-appropriate activities, badge work, and girl-led decision-making.
- Cultivated a sense of pride in community service by highlighting the impact of troop activities on local projects and causes.
- Managed troop logistics, inventory, and parent communications ensuring successful events
Education
High School Diploma
Medical Office Administration
Skills
Exemplary client relations
Complaint handling
Conflict resolution
Critical Thinking
Adaptability
Paperwork processing
Patient
Timeline
Customer Service Liaison
Peachtree Sporting Club
08.2024 - CurrentRead More
Assistant Retail Store Manager
Brook Investments LLC
07.2019 - 08.2024Read More
Domestic Engineer and Caregiver
Henderson House
08.2013 - 08.2019Read More
Girl Scout Troop Leader
Girl Scouts of the USA
09.2008 - 06.2013Read More
Cobb Adult Education
High School Diploma
Read More
Medix
Medical Office Administration
Read More
Google Customer Satisfaction Award
Achieved a community vote to recognize an establishment with the best character and client relations for the year 2024.
Early Employment
- Teacher
- Restaurant Manager
- Medical Office