Kresy Mills
North Baldwin
Summary
Motivated and detail-oriented sociology graduate with strong experience supporting clients in fast-paced service environments. Skilled in communication, documentation, problem solving, and connecting individuals with appropriate resources. Experienced in handling sensitive information, resolving concerns, and maintaining accurate records. Passionate about advocacy and helping individuals navigate complex systems to access the services they need.
Overview
5
5
years of professional experience
Work History
Customer Service Liaison
Northwell Health
09.2023 - Current
- Communicated directly with patients to resolve billing concerns and implement effective solutions for account issues.
- Educated patients on available services, payment options, and resources to support their financial needs.
- De-escalated patient concerns while maintaining professionalism and ensuring high-quality client service.
- Maintained detailed documentation of patient interactions and account updates while ensuring compliance with HIPAA regulations.
- Verify insurance coverage and account information to ensure accuracy and proper processing.
- Process secure credit card payments and manage sensitive financial information.
- Support Central Business Office operations at LIJ by managing patient accounts and addressing billing inquiries.
Front Desk Representative
Blink Fitness
Baldwin
08.2022 - 02.2024
- Served as primary contact for members and guests, delivering information and resolving inquiries to enhance customer satisfaction.
- Resolved member concerns and service issues promptly to improve overall member experience.
- Maintained organized front desk operations and ensured a welcoming environment for members.
- Coordinated scheduling of personal training sessions, ensuring optimal use of trainer availability and member access.
- Processed payments and managed membership accounts.
- Conducted inventory management and supported daily operational tasks.
Cashier Supervisor / Customer Service Associate
Stop & Shop
Baldwin
05.2021 - 08.2022
- Supervised cashier operations and ensured efficient service delivery during high-traffic periods.
- Processed financial transactions including Western Union, MoneyGram, and lottery services.
- Assisted customers with questions, product concerns, and service requests.
- Handled phone inquiries and addressed customer concerns to maintain a positive shopping experience.
- Trained and supported team members while coordinating staff breaks and workflow.
Education
Bachelor of Arts - Sociology
Hunter College - City University of New York
New York, NY06-2023
Skills
- Client Communication & Support
- Client Advocacy
- Conflict resolution
- Resource Coordination
- Data management
- HIPAA Compliance
- Administrative Support
- Organization & Time Management
- Case Documentation
Timeline
Customer Service Liaison
Northwell Health
09.2023 - Current
Front Desk Representative
Blink Fitness
08.2022 - 02.2024
Cashier Supervisor / Customer Service Associate
Stop & Shop
05.2021 - 08.2022
Bachelor of Arts - Sociology
Hunter College - City University of New York