Selena Gray
Indianapolis,IN
Summary
Dynamic Customer Service Liaison at Legends Global Merchandise, known for strong leadership and training capabilities. Attained 100% order processing accuracy through precise attention to detail and superior data entry techniques. Skilled in SX and WMS systems, optimizing inventory management and improving customer support. Focused on refining operational processes while consistently delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Liaison
Legends Global Merchandise
06.2017 - Current
- Promotion to Customer Service Liaison (March 2024): Recognized for strong problem-solving skills and ability to coordinate with logistics teams
- Handle customer inquiries via phone or email, providing prompt and professional support
- Investigate customer complaints by identifying issues and implementing corrective actions
- Process orders and ensure accurate entry of customer data into the system
- Collaborate with logistics and supply chain teams to ensure timely product deliveries
- Promotion to Distribution Center Team Lead (June 2020): Led team operations, ensuring efficiency in order processing
- Ensure 100% accuracy in daily processing of special orders
- Post work orders and sales orders into the SX and WMS systems
- Troubleshoot and resolve customer problem orders
- Pick and pack orders using RF scanner to maintain inventory control
- Perform data entry for customer returns and maintain accurate records
- Conduct inventory cycle counts to track product availability and stock levels
- Train and mentor new hires to ensure team and efficiency and adherence to best practices
- Prepared weekly summary reports of all customer interactions for senior management review.
P-EBT Case Reviewer
eSense Incorporated
03.2023 - 09.2023
- Maintained 100 % accuracy in meeting strict deadlines for client data entry, ensuring correct input of text and numerical information
- Processed 100 client inquiries per day, exceeding company expectations of 50 inquiries
- Responded promptly to inquiries from Division of Family Resources, parents and/or schools for information
- Reviewed data for accuracy, made corrections, and ensured quality control before submission
Education
Avon High School
05-1984
Skills
- Training and Leadership
- Customer Service and Support
- Attention to Detail
- SX and WMS Systems
- Verbal and Written Communication
- Microsoft Excel
- Microsoft Outlook
- Data Entry
- Order Processing
- Inventory Management
Timeline
P-EBT Case Reviewer
eSense Incorporated
03.2023 - 09.2023
Customer Service Liaison
Legends Global Merchandise
06.2017 - Current
Avon High School