Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aria James

Plantation

Summary

Dynamic customer service professional with a proven track record at Cleveland’s Icecream, excelling in problem-solving and team collaboration. Adept at managing time effectively and enhancing customer relations, I consistently deliver exceptional service while maintaining operational efficiency. Recognized for adaptability and a strong commitment to client satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Liaison

Cleveland’s Icecream
Miramar, FL
03.2020 - Current
  • Assist customers with inquiries, providing accurate information about products and services.
  • Process customer orders efficiently, ensuring timely delivery and satisfaction.
  • Collaborate with team members to resolve customer issues effectively.
  • Maintain detailed records of customer interactions for future reference.

Dedicated Crew Member

Derrys Restaurant
Miramar, FL
03.2017 - 01.2020
  • Delivered exceptional customer service by effectively addressing inquiries and resolving issues.
  • Operated kitchen equipment and adhered to safety protocols during food preparation processes.
  • Assisted in maintaining cleanliness and organization of dining and kitchen areas throughout shifts.
  • Collaborated with team members to ensure efficient workflow during peak service times.

Popcorn Artisan

PopsCorn
Pembroke Pines, FL
01.2013 - 02.2017
  • Worked effectively in fast-paced environments curating gourmet Kosher popcorn
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Professional Cleaner

Contracted
Various
01.2010 - 02.2013
  • Executed thorough cleaning of residential and commercial spaces using industry-standard tools and techniques.
  • Maintained inventory of cleaning supplies, ensuring availability for daily operations and minimizing downtime.
  • Implemented efficient cleaning schedules, optimizing workflow and improving overall service delivery.
  • Trained new team members on proper cleaning protocols and safety procedures to ensure compliance with standards.
  • Collaborated with clients to customize cleaning plans based on specific needs and preferences, enhancing service experience.
  • Developed strong relationships with clients through attentive service and responsiveness to feedback and requests.

Stores:

Ross

DD’s discount store

Various personal accounts

Education

High School Diploma -

Madison
Boston, MA

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Adaptability and flexibility
  • Customer relations
  • Store maintenance
  • Supply maintenance

Certification

Food and Safety certified

Timeline

Customer Service Liaison

Cleveland’s Icecream
03.2020 - Current

Dedicated Crew Member

Derrys Restaurant
03.2017 - 01.2020

Popcorn Artisan

PopsCorn
01.2013 - 02.2017

Professional Cleaner

Contracted
01.2010 - 02.2013

High School Diploma -

Madison
Aria James