Natisha Bush
Exelon
Philadelphia,PA
19
years of professional experience
To obtain a position that enables me to utilize my educational and employment experiences, where I can be a major asset to my employer, and to strive steadily to advance my career along with my continuing my educational goals to grow within an organization.
Work History
Information Management Analyst
1 Year 6 Months- Analyzed information management requirements to support records governance and data quality standards.
- Maintained document controls within SharePoint and enterprise content repositories.
- Coordinated metadata updates, classification, and retention schedules for business records.
- Validated source data accuracy before reporting and downstream system uploads.
- Streamlined information workflows by standardizing intake, review, and approval processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Entered data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported staff on special assignments and ad hoc projects.
Billing Specialist
1 Year 5 Months- Update meter data in various system applications in order to process billing timely and accurately.
- Process all residential, commercial and industrial billing exceptions timely and accurately on a daily basis through PECO current billing system CC&B and MDM.
- Retrieve and analyze customer account information and meter data, available through multiple System Applications. Collect billing determinant information and process for billing.
- Coordinated with IT to update meter data, ensuring accuracy and synchronization between applications; resolved meter data exceptions.
- Estimate meter data, using pre-approved estimating guidelines, in the Meter Data Management system
- Retrieve and analyze customer account information and meter data, available through multiple System Applications. Collect billing determinant information and processing for billing.
- Collaborated with various departments to expedite customer requests, including account setup, rate analysis, and adjustments for billing errors.
- Processes installations, transfers of service, and cancellations of service within CC&B for residential, commercial and industrial customers.
- Identify designs and develop process improvements.
Revenue Recovery Specialist
10 Years 8 Months- Responded promptly to customer and staff inquiries and resolved issues quickly, cultivating strong, long-term relationships.
- Listen to customer requests and specifications and make suggestions to appropriately fulfill needs
- Delivered exceptional customer service to strengthen relationships and enhance positive experiences. Organized files and records while handling support tasks, enabling managers to focus on pressing responsibilities.
- Responds promptly to customer and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Analyze customer's accounts to see if refunds are warranted. Utilize knowledge of company policies and procedures to maximize revenue and perform tasks to increase revenue from bad debt.
- Managed time-sensitive information requests for customer accounts internally and externally.
- Process workflow manager's from various department
Lead Teacher
4 Years 2 Months- Enhanced learning and development for children of varying skill levels through tailored instructional strategies.
- Increased program attendance by implementing effective promotional strategies, attracting new families and ensuring high enrollment.
- Supported teachers by providing training, mentoring, and daily assistance to improve instructional effectiveness.
- Planned, directed and monitored instructional methods and content of educational, vocational and student activity programs.
- Kept children secure with consistent monitoring and tracking policies.
- Recruited, hired, trained and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
Education
High School Diploma
Skills
Data Integrity
Adaptability to Change
Change management
Data analysis
Continuous learning
Technical proficiency
User acceptance testing
Timeline
Information Management Analyst
Exelon
04.2025 - CurrentRead More
Billing Specialist
Exelon
11.2022 - 04.2024Read More
Revenue Recovery Specialist
PECO Energy Company (Contractor)
03.2012 - 11.2022Read More
Lead Teacher
Brightside Academy Child Care
01.2008 - 03.2012Read More
Strawberry Mansion High
High School Diploma
Read More