Natisha Mathis
WARMINSTER,PA
Summary
Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. A talented leader with analytical approach to business planning and day-to-day problem-solving. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Acting Assistant Director
SEPTA
Philadelphia, PA
02.2023 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Stations Manager
SEPTA
Philadelphia , PA
04.2018 - 02.2023
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized performance by monitoring daily activities and mentoring team members.
- Trained employees on additional job positions to maintain coverage of roles.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Cashier Specialist
SEPTA
Philadelphia , PA
05.2014 - 01.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
Professional Bus Operator
SEPTA
Philadelphia , PA
09.2010 - 02.2014
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Obeyed federal, PA and local traffic laws and regulations to enable safe transportation outcomes for participants.
School Bus Driver
Durham Transportation
Philadelphia, PA
09.2007 - 09.2010
- Managed time efficiently so that routes are completed within allotted timespan.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Performed pre-trip inspections of the bus according to established procedures.
After-School Teacher
Philadelphia School District
Philadelphia , Pa.
02.2006 - 06.2008
- Facilitated small group activities to help foster student collaboration skills.
- Created individual learning plans for students with special needs.
- Supervised a group of 10-15 children in an after school program setting.
- Provided emotional support to children struggling with social or academic difficulties.
Education
Bachelor of Science of Psychology - Pre-Counseling
Capella University
Minneapolis, MN05-2024
Associate in Criminal Justice - Criminal Justice
Brightwood Career Institute - Broomall
Broomall, PA09.2008
High School Diploma -
Frankford High School
Philadelphia, PASkills
- Issue and conflict resolution
- Relationship building
- Computer skills
- People skills
- Strategic Planning
- Operations management
- Business Development
- Schedule optimization
- Business administration
- Database coordination
Certification
- Certificate Of Counseling
Timeline
Acting Assistant Director
SEPTA
02.2023 - Current
Stations Manager
SEPTA
04.2018 - 02.2023
Cashier Specialist
SEPTA
05.2014 - 01.2018
Professional Bus Operator
SEPTA
09.2010 - 02.2014
School Bus Driver
Durham Transportation
09.2007 - 09.2010
After-School Teacher
Philadelphia School District
02.2006 - 06.2008
Bachelor of Science of Psychology - Pre-Counseling
Capella University
Associate in Criminal Justice - Criminal Justice
Brightwood Career Institute - Broomall
High School Diploma -
Frankford High School
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