Na'Tiyana Morgan
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager
Contentnea Health
Greenville, NC
05.2024 - Current
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Substance Abuse Worker
Dart Cherry Program
Goldsboro, NC
07.2023 - 05.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Administered residential treatment center for adolescents with addiction and abuse pathology.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
Internship Student
Family Services Of The Piedmont
Greensboro, North Carolina
08.2022 - 04.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Assisted clients in filling out 50B restraining order
- Made legal aid and counseling referrals for clients
- Utilized Eflex to send clients 50B to the courthouse
- Utilized Apricot to enter in client information
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Made CPS reports when necessary
- Interacted with clients by phone, email or in-person to provide information.
- Analyzed problems, identified solutions and made decisions.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Representative
Duke Energy
Greensboro, NC
02.2021 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Service Representative
Walmart
Kernersville, NC
02.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reviewed weekly sales ads and monitored price changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Volunteer
Salvation Army Family Store
Greensboro, NC
10.2019 - 12.2019
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
Education
Bachelor of Social Work -
North Carolina A & T State University
Greensboro, NC05.2023
High School Diploma -
Ayden-Grifton High School
Ayden, NC06.2018
Skills
- Social Justice
- Case Studies
- Client Rights Advocacy
- Understanding Customer Needs
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Crisis Intervention
- Client Coping Mechanisms
Certification
- Confidentiality Training - Aug.10, 2022: 1 hour
- Victims with Substance Use Training - Aug.11, 2022: 45 minutes
- Victims with Mental Health Issues Training - Aug.11, 2022: 45 minutes
- Crimes Stalking Training - Aug.11, 2022: 45 minutes
- Crimes Sexual Assault Training - Aug.11, 2022: 45 minutes
- Crimes Child Abuse and Neglect - Aug.11, 2022: 45 minutes
- Culture, Diversity, and Inclusions Training - Aug.11, 2022: 45 minutes
Timeline
Case Manager
Contentnea Health
05.2024 - Current
Substance Abuse Worker
Dart Cherry Program
07.2023 - 05.2024
Internship Student
Family Services Of The Piedmont
08.2022 - 04.2023
Customer Service Representative
Duke Energy
02.2021 - 09.2021
Customer Service Representative
Walmart
02.2020 - 01.2021
Volunteer
Salvation Army Family Store
10.2019 - 12.2019
Bachelor of Social Work -
North Carolina A & T State University
High School Diploma -
Ayden-Grifton High School