Natoi Jackson

• Administered and maintained secure data systems and communication networks supporting over 300 personnel.
• Configured and managed server infrastructure, routers, switches, and firewalls to support daily operations.
• Led a team of 8 Marines in IT operations, task delegation, and system support readiness.
• Ensured systems compliance with Department of Defense cybersecurity regulations (RMF/NIST).
• Conducted routine backups, system updates, and data recovery protocols.
• Troubleshot end-user issues and provided Tier II/III technical support.
• Managed user access control, granting permissions based on roles and responsibilities within the organization.
• Reduced downtime by promptly addressing technical issues and providing effective solutions.

· Configured network devices such as routers and switches to support secure data transmission and communications.

· Monitored network performance and security, implementing proactive measures to prevent outages and cyber threats.

· Served as primary point of contact for network outages, cyber readiness, and technical issues during field operations and garrison support.

· Conducted training for junior Marines on network fundamentals, cybersecurity practices, and proper equipment handling.

· Ensured compliance with USMC and DoD IT security policies and procedures across all supported systems.

• Provided technical support for desktop, mobile, and secure radio communications systems.
• Installed and configured new workstations, performed diagnostics, and coordinated repair logistics.
• Documented system performance issues and resolved network connectivity problems.
• Delivered training to junior personnel on system usage, security protocols, and help desk processes.
• Recognized for minimizing downtime and improving communication system reliability.