Na'Tori Gatson
Jasper
Summary
Dynamic professional with a proven track record at CVS Specialty Pharmacy, excelling in customer service and critical thinking. Known for fostering teamwork and delivering exceptional support, I effectively managed multiple projects while ensuring compliance and accuracy. My strong communication skills and empathetic approach enhance client experiences and drive satisfaction.
Overview
3
3
years of professional experience
Work History
DentaQuest
Provalus
06.2021 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Intake Specialist
CVS Specialty Pharmacy
11.2023 - 2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Education
Burkeville ISD
Burkeville, TX05.2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Outstanding customer service
- Customer service and communication skills
- Delivers exceptional customer service
- Multitasking
- Critical thinking
- Excellent communication
- Active listening
- Organization and time management
- Empathy and compassion
- Empathy and understanding
Timeline
Intake Specialist
CVS Specialty Pharmacy
11.2023 - 2024
DentaQuest
Provalus
06.2021 - 11.2024
Burkeville ISD
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