Natosha Hurt
Green Bay,VA
Summary
Proven problem-solver and adept in CRM software, I excel in high-stress environments, as demonstrated at Nottay Correctional Center and Microsoft. My expertise in complaint handling and customer relationship management has significantly enhanced client satisfaction and loyalty, achieving notable reductions in contraband and repeat business growth.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Nottoway Correctional Center
11.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Customer Service Representative
AT&T
02.2019 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Specialist
Microsoft
03.2017 - 05.2022
- Identified recurring issues by analyzing customer feedback and support tickets.
- Monitored customer satisfaction by conducting surveys and gathering feedback post-interaction.
- Handled customer inquiries by providing clear and accurate information about products and services.
- Coordinated with sales and marketing teams to ensure customer needs aligned with service offerings.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
Medical Billing And Coding - Medical
Ultimate Medical Academy
Clearwater, FL01-2025
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Languages
English
Full Professional
Timeline
Correctional Officer
Nottoway Correctional Center
11.2023 - Current
Customer Service Representative
AT&T
02.2019 - 01.2023
Customer Support Specialist
Microsoft
03.2017 - 05.2022
Medical Billing And Coding - Medical
Ultimate Medical Academy
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