Summary
Overview
Work History
Education
Timeline
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Natoya Alexander

Memphis,TN

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

Operations Manager

Fedex
06.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Assistant Store Manager

Kroger
03.2010 - 07.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Shift Supervisor

Intercontinental Hotel Chicago
12.2005 - 02.2010
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Education

High School Diploma -

Elmhurst High School
Fort Wayne, IN

Timeline

Operations Manager

Fedex
06.2021 - Current

Assistant Store Manager

Kroger
03.2010 - 07.2021

Shift Supervisor

Intercontinental Hotel Chicago
12.2005 - 02.2010

High School Diploma -

Elmhurst High School

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Natoya Alexander