Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Interests
CustomerServiceRepresentative
Natoya Battiste

Natoya Battiste

Grand Prairie,TX

Summary

To obtain a position as an All Lines Insurance Adjuster where my experience in disaster recovery and risk assessment can be utilized to effectively investigate and adjust claims, ensure timely settlements, and provide exceptional customer service to clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Special Loans Analyst

ServiceMac, LLC.
Fort Mill, SC
06.2022 - 08.2024
  • Maintained accurate records of all data collected during analysis processes.
  • Prepared forecasts of future performance based on historical trends.
  • Created reports, presentations, and other documentation for stakeholders.
  • Analyzed company's expenditures and developed financial models.
  • Organized client meetings to provide project updates.
  • Maintained calendars of upcoming events, meetings and deadlines.

Claims Specialist

First Acceptance Insurance
Nashville, TN
03.2018 - 04.2021
  • Processed payments for valid claims according to established procedures.
  • Duties included investigation and evaluation of property claims for multiple carriers.
  • Reviewed and applied client-specific claim guidelines, insurance policies, and endorsements.
  • Evaluated information to determine coverage and total value claim.
  • Identified subrogation claims and initiated appropriate action.

Desk Adjuster

Pilot Catastrophe Services (Contract)
Fort Worth, TX
09.2016 - 01.2018
  • Investigate, evaluate, reserve, negotiate, and resolve assigned claims in accordance with client guidelines.
  • Reviewing insurance policies to determine coverage and liability, assessing the extent of the damage.
  • Providing updates to the policyholders on the status of their claims.
  • Assess the damage (the extent, level, and number of claims).
  • Analyze information gathered by investigation, and report findings and recommendations.
  • Determine payments and issue checks, or decline payments as required.
  • Evaluated information to determine coverage and total value of claim.

Education

GED -

Boutte Adult Learning Center
Boutte, LA
05-2010

Skills

  • Multi Tasking
  • Strong Verbal & Written Communication
  • Customer Service Excellence
  • Claims Documentation & Reporting
  • Problem Solving & Attention to Detail
  • Interpersonal Skills
  • Time Management
  • Policy Knowledge
  • Compliance
  • Auto Claims Adjusting

Certification

  • State Farm Auto Certification
  • All State Certification
  • Texas All Lines License #2078120

Timeline

Special Loans Analyst

ServiceMac, LLC.
06.2022 - 08.2024

Claims Specialist

First Acceptance Insurance
03.2018 - 04.2021

Desk Adjuster

Pilot Catastrophe Services (Contract)
09.2016 - 01.2018

GED -

Boutte Adult Learning Center

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Collaborated with team of 12 in the development of Balloon Loans, and Loan Modifications
  • Strong analytical and problem solving skills.
  • Ability to manage task and meet deadlines.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekPersonal development programs

Quote

Innovation distinguishes between a leader and a follower.
Steve Jobs

Software

Microsoft Office Suites

Languages

English
Native language

Interests

Creativity, speaking, team building

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Natoya Battiste