Natoya Thompson
Forney,TX
Summary
Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle litigated claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with defense counsel and communicate with claimant attorneys to resolve claims.
Overview
18
18
years of professional experience
Work History
Reading Interventionist
Cityscape Schools
10.2023 - Current
- Enhanced reading comprehension by implementing targeted intervention strategies for struggling students.
- Collaborated with classroom teachers to design tailored interventions for individual student needs, resulting in improved reading abilities.
- Increased student literacy rates by utilizing research-based instructional methods and materials.
- Developed personalized lesson plans that focused on specific areas of improvement for each student, leading to significant progress in reading skills.
Educator
Dallas Independent School District, DISD
01.2014 - 09.2023
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
Litigation Adjuster
GEICO
08.2006 - 01.2014
- Achieved favorable case outcomes by thoroughly investigating claims, identifying liability, and evaluating damages.
- Improved negotiation strategies for settlements with effective communication and persuasive tactics.
- Managed a high volume of cases while maintaining organization and prioritizing tasks according to deadlines.
- Developed strong relationships with clients by providing clear communication and updates on case progress.
- Collaborated with legal team members to strategize defense plans and prepare for potential litigation proceedings.
- Conducted comprehensive claim investigations to gather evidence, interview witnesses, and obtain relevant documentation.
- Reduced company exposure by accurately assessing risk factors and recommending appropriate settlement options.
- Leveraged strong analytical abilities to identify subrogation opportunities for cost recovery efforts in complex cases.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the claims process.
- .Kept current on industry trends through participation in industry conferences, webinars, and other professional development events.
- Mentored junior adjusters by sharing knowledge and experience, fostering a collaborative team environment for continued growth and success.
- Balanced competing priorities under tight deadlines without compromising quality or attention to detail in case management.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Resolved complex, severe exposure claims using high service oriented file handling.
Education
Bachelor of Arts - Sociology
University of New Mexico
Albuquerque, NMSkills
- Claims Investigation
- Litigation Management
- Attention to Detail
- Claims Evaluation
- Settlement Negotiations
- Policy Interpretation
- Complex Coverage Issues
- Insurance Policy Coverage Knowledge
Timeline
Reading Interventionist
Cityscape Schools
10.2023 - Current
Educator
Dallas Independent School District, DISD
01.2014 - 09.2023
Litigation Adjuster
GEICO
08.2006 - 01.2014
Bachelor of Arts - Sociology
University of New Mexico
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