Natty Cervantes
Irving,TX
Summary
Versatile and dynamic, with a proven track record at On The Border, I excel in staff training and development, alongside exceptional interpersonal communication. Spearheaded kitchen and service management, enhancing operational efficiency and fostering a culture of teamwork. My bilingual abilities and customer service skills have significantly improved guest satisfaction and team performance.
Developed leadership, organizational, and problem-solving skills in fast-paced kitchen environment, now seeking to transition into new field. Managed teams and ensured efficient operations, focusing on high-quality outcomes and customer satisfaction. Prepared to apply these skills in dynamic, collaborative setting to drive success in new role.
Overview
8
8
years of professional experience
Work History
Kitchen Manager
On The Border
12.2024 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Service Manager
On The Border
02.2024 - 11.2024
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Managed budgetary constraints effectively, allocating funds appropriately across various departments based on prioritized needs assessment.
Shift Supervisor
On The Border
08.2023 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Server/Bartender
On The Border
03.2017 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Psychology
Midwestern State University
Wichita Falls, TX08-2022
Skills
- Multitasking and organization
- Customer service
- Inventory management
- Staff training and development
- Problem-solving
- Staff supervision
- Team development
- Cash handling
- Exceptional interpersonal communication
- Relationship building
- Schedule management
- Bilingual communication
Timeline
Kitchen Manager
On The Border
12.2024 - Current
Service Manager
On The Border
02.2024 - 11.2024
Shift Supervisor
On The Border
08.2023 - 01.2024
Server/Bartender
On The Border
03.2017 - 07.2023
Bachelor of Science - Psychology
Midwestern State University
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